Sales and Reservation ( Ha Noi & Ho Chi Minh)

MÔ TẢ CÔNG VIỆC

As a member of the Discova’s leadership team, the Sales Team Leader is responsible to lead a high performing team that consistently deliver an outstanding sales experience to our overseas agents (FIT/GIT) or direct customers and exceed individual and team sales targets. The Sales Team Leader will assist in developing new products, acquiring new business and delivering revenue growth.

• Service all enquiries professionally and efficiently in an accurate, appropriate and timely manner.
• Resolve all service issues to the end customer’s satisfaction with appropriate corrective, preventive measures and timely manner.
• Ensure all bookings, passenger details, logistics information, internal notes and supplier notes updated in the systems efficiently and accurately.
• In conjunction with Discova’s offshore sales offices and operating offices manage agent familiarization trips.
• Utilize Discova’s preferred products to improve cost advantage.
• Take initiatives to reduce ‘Cost of Sales’ on bookings through assistance with purchasing.
• Develop and work on continuous improvements of guidelines, policies and procedures to ensure consistent deliveries from Sales Team.
• Introduce new or improved policies and processes to improve efficiency and ensure staff to follow approved policies & procedures
• Understand and provide monthly sales reports to CM and finance.
• Understanding and ensuring all bookings run within budget and implement business development initiatives to consistently improve trip profitability
• Trust the pricing and margin in company system using Discova guidelines.

KEY LEADERSHIP COMPETENCIES

• Lead by example in behaviour, attitude and performance
• Give clear concise and timely feedback
• Personally aligned with Discova values and philosophies
• Effective use of Disocva Communication Systems, AM Planner, Weekly Business Meetings with the team.
• Insure that information is shared with transparency in a way that inspires team members.
• Develop a personal development plan for each team member
• Coach and mentor team members
• Conduct and support on ongoing training and development of team members
• Empower team members to take ownership of their work through
appropriate delegations and trainings
• Recruit and train all new team members.
• Understand wage packages and be able to articulate how an individual can contribute.
• Understand and analyse team budget, PNL and financial reports
• Develop strategies to improve business results and consider contingencies
• Create an environment where people feel supported, connected and empowered
• Demonstrate constructive conflict resolution skills to ensure positive outcome for all
• Ability to create vision and obtain by in from the team
• Drive the business and team members to success using the vision and business plan as a guide.
• Set goals / deadlines on a daily basis and works to achieve and exceed these goals.
• Communicate daily with team regarding individual and team sales targets.
• Set clear expectations and consequences with follow up.
• Encourage and assist team member for solve their own problems.
• Ensure that what is meant to happen in the business does happen.
• Monthly one on ones with each team member for performance review and opportunity to provide fair, concise and timely feedback.

YÊU CẦU CÔNG VIỆC

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
• A degree in tourism and hospitality is an advantage.
• Fluent in verbal and written English and other European languages is an advantage.
• Management training or 3 years + experience in leading a sales team is desirable.

SKILL AND ATTRIBUTES:
• Well-developed problem solving skill
• Customer centric with commitment to high standards of service delivery
• Solid collaboration and communication skill (verbal and written)
• High attention to details & strong time/priority management skills
• Strong interpersonal and presentation skills across culture
• Able to work independently or in a team environment
• Flexible rotating roster that may include late nights, weekends and early mornings and flexible with
uncertainties/changing priorities and under pressure.
• Willing to travel on business when required
• Proficient with Microsoft Office applications