Job description for Reservation at TRM Hospitality
TRM Hospitality is a dynamic company managing an array of hotels, resorts, and villas under five distinct brands. Our portfolio spans from three to five-star establishments, offering a blend of authentic Balinese living with modern conveniences and comfort. With the tagline "Authentic Beyond Compare," we are dedicated to providing unparalleled experiences to our guests. In our pursuit of excellence, we are seeking a Receptionist and Reservation Officer to join our team. This position offers an excellent opportunity for someone looking to contribute to a vibrant and growing hospitality environment, where every interaction reflects our commitment to authentic Balinese hospitality.
Key responsibilities for the Receptionist and Reservation Officer at TRM Hospitality include greeting guests warmly upon arrival, handling check-in and check-out processes efficiently, and ensuring guest satisfaction. The role also involves maintaining detailed records of reservations, managing room allocations, and coordinating with other departments to provide seamless service. Additionally, you will be responsible for answering inquiries about our properties, managing guest feedback, and ensuring all reception areas are well-presented and tidy. Your ability to multitask, manage time effectively, and maintain a positive demeanor will be crucial in delivering exceptional service to our guests.
We are looking for candidates who meet the following qualifications: A high school diploma (SMA/SMK) is required. Strong customer service skills, proficiency in Microsoft Office applications, and a solid understanding of hotel reception procedures are essential. Experience in the hospitality industry would be advantageous but is not mandatory. We value candidates who can bring a friendly, professional attitude to their work and are eager to learn and grow within our organization. TRM Hospitality is committed to creating a supportive work environment where every team member can thrive. If you are passionate about hospitality and eager to contribute to our mission, we encourage you to apply.
