Chi tiết công việc Remote - CS Specialist ( Mandarin/Cantonese/Korean - English ) tại Công ty Zinrooms
Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person
Solve members' issues by finding the cause and explaining the solution. Escalate complex problems to management when needed
Participate in calls to help retain members
Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training
Comply with all healthcare regulations and maintain confidentiality
Accurately document member interactions in the system
Be open to regular feedback and coaching for improvement
Perform other tasks as needed
WHAT WE ARE LOOKING FOR:
Great English communications skills and fluent in either one of the languages: Cantonese/Mandarin/Korean is required.
Customer service experience is preferred but not mandatory.
WORKING HOURS:
This position involves direct interaction with clients in the US, requiring work hours to align with
the US time zone - 10:00PM – 7:00AM (Vietnam time), Monday through Sunday.
