Regional Customer Service Manager
Phúc lợi công việc
- Lợi ích về chăm sóc sức khoẻ
- Bảo hiểm y tế
Kỹ năng bắt buộc có
Chi tiết công việc Regional Customer Service Manager tại Columbia Asia Hospital
Job Description :
Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Keeping a record of customer interaction and details of actions taken.
- Develop effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Support Marketing Department in promoting facilities and campaign program.
- Manage day-to-day operations in the Customer Care department.
- Maintain accurate records and document all customer care activities and discussions.
- Respond to customer service issues in a timely manner.
- Responds to comments, suggestions, requests and complaints via email and telephone.
- Dealing with patients / families or visitors who give serious complaints
- Assess service statistics and prepare detailed reports on your findings.
- Manage the approved budget of the customer care department.
- Controlling costs and expenses in costumer care department.
- Train new customer care agents.
- Stay informed on the latest industry techniques and methods.
Requirements :
- Bachelor’s degree in tourism & hospitality, business administration or any relevant field.
- A minimum of 2 years of proven experience in a customer service position.
- Excellent leadership and interpersonal skills.
- Outstanding written and verbal communication skills.
- Excellent knowledge of the industry trends and techniques
- Proficiency in Microsoft Office and customer service software.
- Good understanding of management practices and techniques.
Giới thiệu về công ty
Leading the way in private healthcare trends, Columbia Asia Indonesia offers optimum and affordable medical services through its community hospitals and clinics. With modern amenities and highly trained doctors and nurses, these hospitals are located in residential areas, making quality private healthcare more accessible and efficient for patients.
Địa chỉ văn phòng
Kirana Boutique Office Blok D2 No.5-6, Jl. Boulevard Raya, Kelapa Gading, Jakarta Utara – Indonesia. Post Code: 14240
