Chi tiết công việc Quality Assurance (Customer service) tại Sharework
1. Supervise/support customer service team members to ensure service quality:
- Ensure customer satisfaction with the CS Team.
- Monitor, check, and ensure quality through email and chat channels.
2. Mentoring and training agents:
- Manage and update documents, processes, reports, and training methods.
Requirement
1+ years of experience
- Bachelor's Degree or above
- Coaching and communication skills
- Minimum of 1-year experience within a contact center environment as a Trainer or QA/QC
- Experience in customer services
- Excellent leadership and communication skills
- Experience in e-learning content design will be an advantage
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Energetic and motivating individual
- Creative & Critical thinking
