Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Skills
Job description for Product Executive / Manager at Sentient.io
- Breaking down high-level tasks/features into actionable items as JIRA tickets
- Organising actional items into 4-week sprint cycles
- Following up on the progress of these sprints
- Ensure quality control of every sprint before updating to the production environment
- Ensure constant updates of demo apps and microservices
- Researching new ways to improving the user interface and user experience
- Implementing new features based on user feedback
- Rethinking ways for users to quickly reach their first API call
- Doing competitive studies of comparable platforms
- Conducting user interviews and collating feedback
- Assist with client service support requests
- Conduct platform demos to new prospective users
- Work with marketing team to collate more data points of both user profiles as well as usage / behaviour patterns for further analysis
- Work with marketing team to develop various incentive programmes to increase Net Promoter Score
- Ensure that all copywriting on the platform pages is detailed, succinct and free from jargons that may confuse beginners
- Develop and maintain workflow for new copywriting to be easily translatable to other languages
- Maintain internal platform documentation to ensure that the specs are always the most updated with the current iteration of the platform
- Maintain strict standards on the API documentations for all new releases, ensuring that developers (users) can has a consistent experience across all Sentient.io microservices
- Maintain the quality and content of the platform’s knowledge base articles
- Marketing - to drive user acquisition numbers
- Science & Research - ensure all new APIs are delivered in a timely and consistent manner
- Professional Services - ensure the platform’s development will be able to support enterprise deployment projects
- Client Services - help address user’s queries and frustrations
- Other Stakeholders - assist Product Director in monthly high-level roadmap meetings as well as various other break-out meetings that concerns the platform
- A platform that is easy to navigate and friendly to budding developers. Consistent user experience in all Sentient.io APIs.
- Visible trend of reduction in complains on confusing UI, unclear documentation, or hard to get started. Lesser time for Client Services to address trivial questions
- Platform continues to improve on a monthly basis, on target with all sprint deadlines and fulfills the requirements of various stakeholders.
- The time taken for the user to cross specific milestones in their user journey (1st API try-out, 1st API call from their app, 1st credits purchase) gets shorter over time.
- All stakeholders in the company are in the loop of the platform’s development plans and are confident and comfortable of demoing the platform to friends, families and prospects.
- Good tertiary education in Computer Science, Computer Engineering, New Media, Product Design, Marketing and/or related fields
- Strong linguistic skills in both written and spoken English
- Excellent communication skills and confident in presenting in meetings
- A meticulous self-starter that is comfortable working in a fast-paced start-up environment, and able to quickly create structure and organisation from unstructured inputs.
- Strong team player, able to work across different teams get stakeholder buy-in on key decisions