Chi tiết công việc Operations Coordinator Cross-Functional Projects_French Speaking tại Bouygues Construction IT Vietnam
Ensure a high-performing Digital Services team while balancing three critical dimensions: keeping operations running smoothly, developing your people, and bridging internal stakeholders to drive continuous improvement. You will be an operations strategist, people developer, and change catalyst.
Your main responsibilities will be:
Operations & Service Excellence
- Drive team KPIs, SLAs, and service quality; manage capacity and resource allocation to meet business demand;
- Optimize workflows, identify bottlenecks, analyze operational problems, and implement improvements;
- Build dashboards and reports that provide leadership and business partners with actionable insights into team performance;
People & Knowledge Leadership
- Coach and develop team members; create individual growth plans that align with both team capability needs and personal career goals;
- Foster continuous learning and knowledge sharing; establish a knowledge-first culture by documenting best practices and standardizing processes;
- Build team capability in languages and business acumen to support role effectiveness and career development;
Stakeholder Engagement & Organizational Alignment
- Engage with internal users, business partners, and cross-functional teams in France and Morocco; listen, synthesize feedback, and align competing priorities to drive consensus;
- Translate stakeholder insights into operational improvements that enhance service delivery and business outcomes;
- Lead organizational changes with empathy and transparency; manage team stability, motivation, and trust during periods of transition.
REQUIREMENTS:
- 2+ years in Operations, Team Lead, Service Delivery, or Business Coordination roles;
- Fluent French & English (spoken, written, professional level);
- Proven experience managing teams and coaching people;
- Strong analytical and problem-solving capabilities;
- Comfortable with stakeholder engagement and navigating complexity;
- Service Delivery or customer-facing operations background;
- Adaptable and resilient with ability to manage multiple priorities;
- Agile or continuous improvement methodologies experience.
OUR BENEFITS:
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
Individual Development:
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
- Individual empowerment.
Special Care for Employee:
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
