Chi tiết công việc Operations Client Coordinator tại Công ty TNHH Vietnam Outdoors
Responsibilities
Communications with Clients & program presentations:
Manage, initiate and take care of communications with Clients on a full cycle.
Schedule the meetings with Clients and prepare program documents/ or other relevant documents for meetings.
Attend meetings with the Business Development Director/ or Operations Director & take meetings’ minutes.
Transfer/ or delegate information to the respective person in charge.
Represent AsiaMotions and present the programs to Clients (including teachers, parents and students).
In charge of Inspection in term of:
Creating inspection plan
Organizing the inspection including all on-site logistics
Accompanying on site inspections and making inspection reports
Documents management & company's server organization
Be responsible for creating templates, update log and forms and operation documents
Sort out and manage templates, documents, files, folders on company server, make sure they are in right categories/location.
Be able to help team members in navigating location of documents
Support on program preparation & operations
Prepare program folder for each event
Prepare program documents and handover to the Operations team
Tracking on program process and document filling from program folder
Feedback, Report and Improvement
Collect and keep track of all internal feedback related to the programs, staff, organization.
Collect and keep track of external communication as Incident reports, Satisfaction surveys, inspection reports.
Analyze all operations feedback, communication and report to the Operations Office Manager.
Share with the Operation Delivery team for improvement.
Assist with onboarding processes for staff in the Operations Department in term of:
Preparing reading materials & company standards/policy.
Helping team members to get familiar with the company server, and how to use forms and templates.
Requirements for the position
Native Vietnamese and fluent in English.
Proficient in all business software (mainly MS Office) & Google platform.
Strong written and verbal communication skills.
High sense of professionalism in customer service, experience on working with international schools in Vietnam is a plus.
Strong detail-oriented skills.
Self-motivated and taking initiatives.
Excellent analytical aptitude.
A self-driven individual and a team player respecting and contributing to the common culture in the workplace.
Be able to deal with emergencies, flexible and proactive in problem solving with a high sense of responsibility.
Strong organizational skills and the ability to manage multiple tasks at the same time.
Ability to work under pressure, adapt well to change, and meet tight deadlines
Skillful at time management.
Benefits
Salary range 14.000.000 VND – 18.000.000 VND
Full-time contract with pro-rata 13th month salary.
Receive in-house training during the calendar year.
AsiaMotions provides full insurance benefits according to the Labor law, including public health insurance and social insurance. We also provide a private health insurance chosen and paid by AsiaMotions.
Have access to leave days and compensation days according to the company’s policy detailed in the Employee Handbook.
Applicable for onsite participation (with transportation, accommodation, F&B during programs being covered by AsiaMotions).
Receive allowance for phone card.
