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Chi tiết công việc Operations & Strategy Manager tại PolicyPal
- Develop, implement, and review operational policies and procedures.
- Communicate and create best in class customer experience through inbound customer requests via call, live chat and email.
- Identify and assess customers’ needs to achieve resolution of requests and issues
- Work with cross-functional teams (i.e. Product, Marketing and Operations) to streamline processes to facilitate solving customer issues accurately and efficiently.
- Create process enhancements and efficiencies via proactive improvement projects.
- Collaborate with key stakeholders to develop, champion, and launch new initiatives; incubate new service lines and offerings to prepare them for scale
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Follow and assist in improving communications guidelines and policies.
- Assist HR with recruiting when necessary.
- Oversee and participate in quarterly and annual audits.
- A minimum of 3 years of relevant experience in finance/ insurance/ startup
- Prior experience in startup or tech/ consulting companies, have quickly assumed responsibilities
- Break complex problems into smaller ones and enjoy working with data to facilitate your work
- Results-oriented in tracking one’s progress and performance against department and company’s priorities
- Solid track record of achievement, demonstrate this through various projects you have been involved in
- Experience working with tools such as SQL, Python and Excel is a bonus