Office Manager

We are looking for a highly organized, proactive, and results-driven Office Manager to oversee daily operations while supporting the sales and business development activities of our Umrah and Hajj services.

Key Responsibilities

1. Office & Administration Management

• Supervise and manage daily office operations to ensure efficiency and productivity.
• Develop and implement office policies, procedures, and internal controls.
• Coordinate and monitor administrative functions and documentation.
• Prepare operational reports and management updates.

2. Umrah & Hajj Operations

• Manage and oversee the operational process for Umrah and Hajj packages from departure and return.
• Coordinate visa processing, flight bookings, hotel reservations, transportation, and ground handling services.
• Liaise with airlines, hotels, Saudi partners, and other service providers to ensure smooth operations.
• Ensure all operational activities comply with company standards and Saudi regulations.

3. Product Development & Costing

• Develop and update Umrah package offerings.
• Prepare and calculate package costing, operational expenses, and profit margins.
• Monitor market trends and competitors to create competitive products.
• Work closely with management to establish product pricing strategies.

4. Sales & Marketing

• Develop and execute sales and marketing strategies to achieve company targets.
• Build and maintain strong relationships with travel agents, corporate clients, and business partners.
• Identify new business opportunities and expand the company's market presence.
• Support promotional activities, exhibitions, seminars, and marketing campaigns.
• Monitor sales performance and prepare periodic sales reports.
• Lead the sales team to achieve monthly and annual revenue targets.

5. Team Leadership

• Supervise, guide, and evaluate office staff performance.
• Foster a positive and collaborative work environment.
• Conduct staff training and support employee development.
• Allocate tasks and ensure responsibilities are carried out effectively.

6. Customer Service & Relationship Management

• Ensure excellent customer service throughout the Umrah and Hajj journey.
• Handle customer complaints and operational issues professionally and promptly.
• Maintain good relationships with customers and business partners to enhance client satisfaction and retention.

7. Financial & Operational Control

• Monitor operational budgets and expenses.
• Ensure accurate documentation and reporting of operational and financial activities.
• Assist management in planning and implementing cost-efficiency initiatives.

Qualifications & Requirements

• Bachelor's Degree in Business Administration, Management, Tourism, Hospitality, Islamic Studies, Marketing, or a related field.
• Minimum 1 year of experience in a managerial position.
• At least 5 years of experience in the Umrah and Hajj travel industry.
• Strong understanding of Umrah and Hajj products, including package design, services, and customer requirements.
• Good knowledge of the operational process of Umrah and Hajj, including documentation, visa processing, flight arrangements, accommodation, transportation, and coordination with local and international partners.
• Able to prepare and calculate Umrah package costing and pricing, including budgeting, operational costs, and profit margin analysis.
• Proven ability in Sales & Marketing, including developing sales strategies, maintaining relationships with travel agents and corporate clients, and achieving sales targets.
• Experience in promoting and selling Umrah and Hajj packages through both online and offline channels.
• Excellent administrative and organizational skills with strong attention to detail.
• Proficient in Microsoft Office (especially Excel, Word, and PowerPoint).
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Able to work under pressure and manage multiple priorities.

Language Skills

• Good command of English, both written and spoken.
• Ability to communicate in Arabic (written and spoken) will be considered a strong advantage.
• Additional Requirements
• Strong communication, negotiation, and interpersonal skills.
• High level of integrity, responsibility, and professionalism.
• Ability to build and maintain relationships with agents, partners, and customers.
• Experience in handling customer inquiries, complaints, and operational issues effectively.
• Familiarity with visa systems, airline reservations, and travel management platforms is preferred.
• Willing to work flexible hours, including weekends and public holidays during peak Umrah and Hajj seasons.
• Ability to lead, motivate, and develop team members.
• Analytical mindset with the ability to improve operational efficiency and business performance.
• Target-oriented with a strong commitment to achieving company sales objectives.

Preferred Candidate

• Experience working with Saudi Arabian partners and vendors.
• Familiar with Saudi regulations related to Umrah and Hajj.
• Strong network within the Umrah and Hajj industry.
• Proven ability to lead teams, optimize operations, and drive business growth.