Job description for Ocean Export Customer Service at PT Cahaya Pundimas Indonusa
Requirement:
- Candidate must process at least a Bachelor Degree GPA Minimal 3.0
- Having at least 2 years of working experience in Freight Forwarding
- Excellent command of both written and spoken English
- Understand procedures, regulations, licenses, export import supporting documents and the necessary permits, including PEB
- Having strong and well develop communication and interpersonal skill
- Good communication skill, well organized, high motivation, good analytical thinking
- Pleasant personality, tight in follow up and detail oriented
- Willing to work outside office hours
- Willing to work placement in Bandengan, North Jakarta
- Willing to work on Saturdays
Job Description:
- Handle Overseas Agents inquiries
- Deliver fast and excellent communication to Overseas Agents
- Establish and maintain relationship with Overseas Agents
- Well organized, capable and practiced in handling complex and multifaceted tasks
- Resolves service problems by clarifying the complaint determining the cause of problem and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution
- Responsible for preparing & checking documents and reports on import activities
- Coordinate with Overseas Agents related import and forwarding activities
- Coordinate with logistic teams
- Looking for new orders by ask and answering product and services questions, suggesting information about other products and services
