NHÂN VIÊN KINH DOANH QUỐC TẾ

JOB RESPONSIBILITIES

A. Market Development and Customer Acquisition

• Identify, approach, and develop customers, importers, distributors, and business partners in overseas markets.
• Research market conditions, customer needs, consumer trends, price segments, and the competitive landscape for premium packaged food products and cosmetics.
• Proactively generate leads through email, LinkedIn, websites, social media, B2B e-commerce platforms, trade fairs, and international trade events.
• Screen and assess prospective customers based on target market, distribution channels, import capabilities, and payment capacity.
• Build, update, and maintain customer records in the company’s tracking files and/or CRM system.

B. Product Consultation, Quotation, and Order Closing

• Advise customers on products, packaging specifications, quantities, minimum order quantities (MOQs), selling prices, shelf life, storage conditions, and delivery terms.
• Prepare and send catalogs, company and product profiles, quotations, product samples, and other relevant commercial materials.
• Discuss and negotiate prices, quantities, payment methods, delivery schedules, Incoterms, and other commercial terms.
• Follow up on customer feedback after quotations and samples have been sent, and proactively move the decision-making process forward toward contract signing or order confirmation.
• Monitor payments and coordinate the control of outstanding receivables for each customer, contract, and order.

C. Order Follow-up and Export Coordination

• Receive and track orders from confirmation through completion of delivery and payment.
• Coordinate with Accounting, Warehouse, Production, Quality Control (QC), and Import–Export teams to ensure that goods meet the required specifications and quality standards and are delivered on schedule.
• Monitor production, packaging, label checks, goods preparation, and delivery schedules.
• Coordinate the preparation and review of contracts, Commercial Invoices, Packing Lists, bills of lading, Certificates of Origin (C/Os), and other documents required by each market.
• Monitor vessel and shipment schedules and delivery status, and provide customers with timely updates.
• Coordinate the resolution of issues arising during delivery, customs clearance, or transportation.

D. Product Documentation, Packaging, and Market Requirements

• Work with QC and relevant departments to prepare product specifications, ingredient information, shelf-life details, Certificates of Analysis (COAs), Certificates of Free Sale (CFSs), and other quality documents requested by customers.
• Receive and coordinate requests for changes to labels, packaging, languages, packaging specifications, and product samples for individual markets.
• Follow up on the approval of samples, artwork, and packaging information before mass production.
• Do not make independent decisions on technical or legal matters. Confirm such matters in coordination with QC, the Import–Export team, and the Board of Management.

E. Customer Service and Complaint Handling

• Maintain customer contact and provide support during and after delivery, while proactively proposing repeat orders.
• Receive and coordinate the handling of complaints relating to product quality, quantity, packaging, documents, delivery, or the condition of goods.

F. Reporting and Other Duties

• Keep customer data, quotations, samples, orders, sales figures, and transaction statuses accurately updated in the company’s tracking files and/or system.
• Prepare periodic reports on customers, markets, sales, order progress, and outstanding receivables.
• Attend trade fairs, exhibitions, and business events, and travel domestically or internationally as assigned.
• Perform other related duties as assigned by the direct manager or the Board of Management.

JOB REQUIREMENTS

• Age 23 years old or above.
• Education College diploma or bachelor’s degree in Economics, International Trade, International Business, Import–Export, Foreign Languages, or a related field.
• Required Experience 1–2 years of hands-on experience in international sales, export, or B2B sales. Candidates must have direct experience in prospecting, sending quotations, following up on samples, negotiating, and managing customer orders.
• Industry Experience Experience in at least one of the following categories: premium packaged food, dietary supplements, or cosmetics. Experience in both food products and cosmetics is an advantage.
• Export Knowledge Understanding of Incoterms, MOQs, delivery terms, international payment methods, and basic export documents such as contracts, Commercial Invoices, Packing Lists, bills of lading, and Certificates of Origin (C/Os).
• Sales Skills Ability to identify and assess prospective customers; write outreach emails; present products; prepare quotations; and negotiate prices, MOQs, payment terms, and delivery schedules.
• Working Skills Proficient in Microsoft Office, customer-prospecting tools, and tracking files/CRM systems. Proactive, diligent in follow-up, collaborative, and able to handle unexpected issues.
• Language Skills Able to use English independently at work, including writing emails and quotations, participating in online meetings, presenting products, and discussing commercial terms with overseas customers. Knowledge of Chinese is an advantage.
• Business Travel Willingness to attend trade fairs and travel domestically or internationally as required.

BENEFITS

• Salary is negotiable based on the candidate’s capabilities and actual work experience.
• Annual salary reviews may be considered in accordance with company policy and job performance.
• Participation in health insurance, social insurance, unemployment insurance, and other benefits in accordance with applicable law.
• Necessary equipment and tools will be provided to perform the job.
• An opportunity to work with international customers and develop professional expertise in export business.
• Participation in company trips, team-building activities, and internal events in accordance with company policy.

WORKING HOURS

Monday–Friday Morning: 08:30–12:00\Afternoon: 13:15–17:30

Saturday Morning: 08:00–12:30