Chi tiết công việc IT Specialist (Good English) tại iTechWX
LOCATION:
- 8th & 23rd Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City
Only accepting candidates based in Vietnam
RESPONSIBILITIES
Network and Infrastructure
- Maintain and troubleshoot business LAN/WAN, switching, routing, wireless, VPN, DHCP, DNS, NAT, VLAN, trunking, ACL, and firewall-related services.
- Monitor network availability, performance, logs, alerts, SLA indicators, and uptime; investigate incidents using structured evidence and root-cause analysis.
- Apply secure network practices including segmentation, least privilege, secure authentication, wireless security, and mitigation of common Layer 2 and Layer 3 threats.
- Support infrastructure changes and deployments across office, branch, or multi-site environments using controlled and safe implementation practices.
Microsoft 365 Administration
- Administer and troubleshoot Microsoft Entra ID users, groups, roles, authentication, and access.
- Support Exchange Online mailboxes, permissions, mail flow, and service issues.
- Helpdesk, Ticketing, and Asset Management
- Maintain accurate asset records, assignments, movements, reconciliation results, and audit evidence in the company inventory system, including MISA where applicable.
Level Expectations
- Technical independence: Owns complex tasks and technical decisions with minimal supervision.
- Troubleshooting : Leads root-cause analysis, identifies systemic improvements, and prevents recurrence.
- Documentation: Creates standards, diagrams, SOPs, change records, and operational guidance.
- Collaboration: Coordinates stakeholders, supports decisions, and mentors junior colleagues.
REQUIREMENTS
Required Knowledge and Skills
- 5 years of working experience in the relevant role
- Understanding of OSI and TCP/IP concepts, subnetting, VLSM, CIDR, VLANs, routing, switching, DHCP, DNS, NAT, VPN, ACLs, and firewall principles.
- Ability to troubleshoot network connectivity and service issues in a safe, logical sequence using technical evidence.
- Working knowledge of Microsoft 365 services, especially Entra ID, Exchange Online, Intune, Defender, and Purview.
- Strong documentation, communication, prioritization, and stakeholder coordination skills.
- Professional working ability in English (Written), intermediate English speaking skills; Chinese is an advantage.
Experience Profile
- General experience: Substantial hands-on experience owning complex infrastructure and Microsoft 365 operations.
- Network environment: Demonstrated delivery or ownership in multi-site or multi-branch environments.
- Equipment exposure: Strong operational depth across one or more enterprise network platforms, including design and advanced troubleshooting.
Preferred Qualifications
- CCNA, CCNP, CompTIA Network+, or equivalent networking certification.
- Hands-on exposure to centralized logging or monitoring platforms such as Rsyslog, Syslog-ng, ELK, Graylog, or equivalent
Working time: Monday - Friday, 9:00 AM - 6:00 PM. Standby for emergent cases.
BENEFITS
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.
