Job Requirements
Skills
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Job description for IT Service Desk Supervisor (Project-based) at Lintasarta
- Arrange shift schedule for Service Desk Operators
- Create daily, weekly, and monthly report to customers
- Conduct monitoring and evaluation on Service Desk Operators’ performance
- Act as a liaison between Lintasarta and customers
- Minimum Bachelor’s Degree (S1)
- At least 3 years experience as a Service Desk Supervisor
- Familiar with project management and operational management
- Have sufficient knowledge of end-to-end IT Service Management process
- Have strong supervisory, team-collaboration, and decision-making skills
- Have excellent communication skills (both written and verbal)
- Proactive and responsible, particularly when serving as a mediator between Lintasarta and customers
- Willing to be placed in Banking Companies
- Willing to work on a contract basis
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