• Align technology vision with business strategy by integrating company processes with the appropriate technologies.
• Develop strategic roadmaps for Data Centers, Applications, Servers, Storage and monitoring tools aligning with IT roadmap
• Responsible for keeping all the IT equipment and services running meeting the agreed Service Level Agreement
• Manages and maintains the operational integrity of the technologies and services provided. Maintains existing enterprise infrastructure, while providing direction in all technology-related issues by managing the Technical Customer Support function
• Maintains IT compliance to all applicable regulations and manages the Internal /External auditing processes
• Operations manages have both an internal focus to support IT, and an external focus, through which business users are seen as their direct customers.
• Defines and generates KPIs to measure quality and continuous improvement.
• A graduate degree in Information Technology or equivalent work experience with minimum of >6 years hands-on technical knowledge and managerial experience
• Knowledgeable and experienced (Certification is a plus) in the following areas: COBIT, ITIL, Data Center Standards, Information Systems Security, Project Management, Network and Infrastructure
• Experience with audit processes
• Good communication and interpersonal skills to work effectively with different departments level across the organization
• Excellent team player, analytical, strategic thinking and modelling skills.
• Solid leadership, teamwork building and team spirit focused including flexibility are highly important
• Fluent in both oral and written English
• Knowledgeable on IT governance and IT standard practice