Chi tiết công việc IT Local Support tại Bouygues Construction IT Vietnam
As an IT Local Support, you will be the first point of contact for end users, providing hands-on technical support and ensuring the reliability of local IT systems and infrastructure. Working closely with global IT teams in Vietnam and Morocco, you will manage daily operations, troubleshoot issues, and maintain hardware, software, and network stability in line with the company’s IT standards.
Your main responsibilities will be:
- Provide Level 1–2 system and application support to end users.
- Perform local system administration (server/network) at Level 1–2.
- Troubleshoot and resolve hardware issues.
- Ensure the smooth operation of computers, mobile devices, network equipment, and printers, as well as end-users’ requirements in lie with user’s requirements and company policies.
- Support internal & external meetings, including video conferencing, MS Teams Meeting, and presentation.
- Manage IT hardware inventory and coordinate maintenance.
- Monitor backups and network infrastructure to ensure system reliability.
OUR REQUIREMENTS:
Mandatory:
- Solid understanding of system and network administration, with 3 years of hands-on experience.
- Proven expertise in managing and troubleshooting network devices (switches, routers, LAN, VPN), with the ability to identify and isolate issues at the device, port, or protocol level.
- Proficient in Microsoft environments, including Office 365, Active Directory, Outlook, Windows 10, SCCM, and Intune.
- Fluent in English; proficiency in French is a strong plus.
General Skills:
- Strong communication skills; friendly and service-oriented attitude.
- Organized, methodical, and detail-focused.
- Team player with the ability to work independently.
- Committed to quality, reliability, and continuous improvement.
- Responsible, proactive, and customer-focused.
OUR BENEFITS:
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
Individual Development:
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
- Individual empowerment.
Special Care for Employee:
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
