Job description for IT Helpdesk at Arbeit Indonesia
Provides a single point-of-contact phone number for End User’s IT related problems or requests. Log all End User calls and track until resolution in the ITSM tools (Codesk). Provide 1st level problem determination and assist end users to determine whether a problem is in hardware, system software, application software, LAN media, network connection, WAN connection or usage. For Customer specific Applications, Helpdesk will provide 1st level problem determination using Customer supplied documentation or checklists. Resolve the problem or request remotely where possible with the instructions given to the End User over the phone Forward / escalate unresolved problem or request to the proper channel of support / L1 / L2 Support by contacting the designated party or parties. Track the resolution of incident by the designated party, and escalate to Customer’s attention when problems are not resolved. Release announcement to user as customer request Provide standard monthly reports on the calls reported to the Helpdesk. Escalate Problem or request to chandra asrti IT staff for unsolved problem and request Update end user on the status of the open problem or request Generate monthly report from helpdesk application
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Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465