IT Business Analyst

Job summary

• The IT Business Analyst is responsible for implementing and continuously improving business processes and performance for projects and platforms as assigned.
• Proactively work with stakeholders to define, analyze, and document requirements for enhancements as well as identify opportunities for new/improved processes.
• Builds strong, trusted relationships with internal clients.
• Depending on the scope, assume project management and business analyst roles on project engagements as needed, as agreed upon with the IT Team Leader.
• Manages or participates in multiple projects at one time.
• Shows leadership in ensuring alignment of business processes and technology use across Aquarium departments.

Core responsibilities

• Report directly to the supervisor(s) and project manager if required.
• Responsible for closely working with client/product owner to clarify, and analyze the business requirement.
• Get/research concepts, and business objectives to provide an effective solution for the customer.
• Use UML to model the defined features, use cases, system workflow, and other necessary diagrams.
• Design the application mock-up/wireframe.
• In charge of documents writing of User Requirement Specification, Functional Specification, etc.
• Define the quality attributes, external interfaces, constraints, and other non-functional requirements.
• Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
• Serve as an internal point of contact for the development team whenever requirements need to be clarified.
• Support in testing, and verifying bugs/issues with Customers.
• Provide the application manual user and train staff in how to use the new application.

Job requirements

• At least 2 years of work experience as an IT Business Analyst role in outsourcing projects.
• Proficient in English communication, writing, and reading skills.
• Bachelor of IT software or Information Systems or Business.
• Work on at least one project in full SDLC (Software Development Life Cycle).
• Have profound knowledge of the software development process, especially software requirement analysis.
• Have experience working with some databases (SQL/ MySQL/ Oracle), basic queries, database concepts, data modeling, etc.
• Good skills at using tools such as Draw.io, Visio, Balsamiq, and Figma for business drawing, flows, diagrams, creating mockups, etc.
• Gain experience in UML design.
• Have basic knowledge of UI/UX.
• Proficient in using Word, Excel, and PowerPoint.
• Good organizational and analytical skills.
• Good presentation and client relationship skills.
• Nice to have
• JIRA uses experience and an Agile mindset.
• Fundamental Business Analysis (BAC) is a plus.
• Experience in Web Services (Postman, Swagger) would be an advantage.

Why you'll love working here:

• Attractive salary commensurate with your expected salary and working experience.
• Full pay during the probation period.
• Total contribution to social insurance based on Net salary.
• 13th-month salary.
• 14 days of annual leave.
• Company bonus.
• Annual health check-ups.
• Premium health insurance (PTI).
• Employee gifts for special occasions such as birthdays, and celebrations.
• Company trip per year.
• Quarterly team outing budget.
• Monthly exciting parties.

Company address

• Ho Chi Minh office:

Unit B3-B4, Floor 16th, International Plaza Building

No. 343, Pham Ngu Lao Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City

• Can Tho office:

1st Floor, STS Tower, No. 11B, Hoa Binh Avenue, Tan An Ward, Ninh Kieu District, Can Tho City

Working time:

• From Monday to Friday
• Ho Chi Minh City office (08:30 AM - 05:30 PM)
• Can Tho City office (08:00 AM - 05:00 PM)

**If you are suitable for this role, we will contact you to schedule the interview in the next 7 working days.