Internal Sales Support
Phúc lợi công việc
Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At 美商法里亞有限公司台灣分公司, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining with 美商法里亞有限公司台灣分公司 allows you to work anywhere without place-constraint.
Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
Kỹ năng bắt buộc có
Chi tiết công việc Internal Sales Support tại 美商法里亞有限公司台灣分公司
DESCRIPTION
We are looking for an energetic, tenacious Internal Sales Support to join our team in a full-time role in our Taipei office. Your role would be to support the OpenApply/SchoolsBuddy Sales Team through administrative processes, communications with clients, aiding in strategic projects, and actively seeking new sales opportunities. With increased experience comes the opportunity to assume added responsibility for customer portfolios. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team, and who is willing to be creative and think outside of the box while still aligning their work with the broader team and company goals.
Key Responsibilities
- Co-develop and maintain strong relationships with prospects and clients
- Liaise with cross-functional internal teams (including Customer Service, Marketing, Professional Development, and Finance departments) to improve the entire customer experience
- Trouble-shoot and resolve unique client situations through tailored and creative solutions
- Prepare quotations and agreements for new and existing customers
- Assist the sales team in managing outreach campaigns
- Work closely in team environment to achieve individual, team, and company goals
- May require occasional travel and work outside of normal hours to accommodate international customers
- Manage deadlines and reprioritize to accommodate customer needs and expectations
- Keep current on industry changes in education
- Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our schools
REQUIREMENTS
What are we looking for?
Experience & Requirements
- Strong written and oral English & Communication Skills with careful attention to detail.
- Demonstrated Competence / Self-learning (Academic success or Resourcefulness).
- Interest in EdTech and Desire to Make Life Better for Students and Schools.
- Eagerness & base ambition to achieve.
- Exhibit patience and empathy.
- Preferably some prior account management experience.
Skills & Competencies
- Identify and resolve problems in a timely manner - gather and analyze information; develop alternative solutions; know when to escalate complex situations to a Solutions Consultant or Manager.
- Synthesize complex or diverse information - collect and research data; use intuition and experience to complement data.
- Balance team and individual responsibilities - support everyone’s efforts to succeed.
- Understand business implications of decisions - display orientation toward profitability; demonstrate knowledge of market and competition; align work with strategic goals.
- Develop strategies to achieve organizational goals - understand organization’s strengths and weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategies to changing conditions.
- Demonstrate independence and reliability - respond to management direction; take responsibility for own actions; commit to getting the job done; report activities, campaign statuses and leads; resolve questions through correct channels with urgency; post clear written notes according to company templates and standards.
Capability
- Product Knowledge & Understanding of Customer ‘Jobs-to-be-Done’.
- Proficiency with all Account Management Tools (KBL, Jira, BaseCamp, Zendesk, Google Docs, Zoom, Power BI, Hubspot, etc).
- Ability to work autonomously and collaborate with other departments on small projects and tasks.
- Improve based on feedback and observation of others.
- Online Presence & Responsive Communication.
Future Milestones
- Internalised Faria Habits & Routines.
- Internalised account management processes encompassing Skills & Competencies below.
- Proven Commitment during Crisis.
Success Metrics
- Number of demos booked
- Number of outreach campaigns completed
- Beating team sales targets
BENEFITS
- Competitive salary and opportunities for career development.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development Opportunities
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria operates a safer recruiting policy and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.
Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.
Giới thiệu về công ty
Faria Education Group powers over 10,000 schools and districts and 3 million students with a suite of 6 services: ManageBac, AtlasNext, Pamoja, OpenApply, SchoolsBuddy, and Curriculum Trak.
ManageBac is the leading online planning, assessment and reporting platform for IB World Schools, supporting over 140,000 educators in 130 countries for over 15 years. By providing schools with one unified system on a consistent, modern and mobile-ready interface, ManageBac offers a seamless & integrated experience for coordinators, teachers, students, and parents.
AtlasNext is a leading online planning, assessment and reporting platform for independent and international schools worldwide. By providing schools with one unified system on a consistent, modern and mobile-ready interface, AtlasNext offers a seamless & integrated experience for school leaders, teachers, students, and parents.
Pamoja is an education technology company based in Oxford, UK. We provide schools across the globe with flexible online learning solutions that address key educational challenges, from structured content through Pamoja Lesson Suite, to courses fully taught by our own teachers, Pamoja Online Courses.
OpenApply is a modern School Admissions Management System supporting every stage of the applicant journey from enquiry to enrolment. Our cloud-based interface works seamlessly across devices for both families and staff, streamlining the process and reducing stress. Today OpenApply supports over 500 schools in over 80 countries.
SchoolsBuddy is a comprehensive extra-curricular management system for staff, parents and students, featuring activities management, online payments, plus sign up, allocation and attendance for after-school activities. Trips, online consent, parents evenings, sports teams and bookings can all be managed through the SchoolsBuddy platform.
Curriculum Trak provides the leading curriculum management platform for K-12 faith-based schools. The unique Faith Learning Integration allows teachers to easily align key conceptual spiritual understandings with curriculum, lesson plans, and learning outcomes. Schools can also join a larger network of faith-based schools to collaborate around faith-based teaching content and resources. Founded in 2003, Curriculum Trak services are used by more than 850 schools and districts.
We are a globally distributed team with offices in Portland, Shanghai, Taipei, Hong Kong, UK, and Ukraine.
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