Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
Skills
Job description for Head of Operations at Cinch
- Work with Founders to develop the strategic roadmap for Operations including Cinch’s vision for international expansion
- Establish OKR’s and KPI’s within operations on a monthly, quarterly and annual basis
- Build, lead and manage day to day operations & operational processes eventually building out the operations team.
- Understand and improve Cinch’s existing operating model, SOP’s and focus on driving operational excellence to reduce costs & improve efficiency.
- Partner with Engineering, Product Management & Risk to establish sufficient controls and mitigate risks.
- Collaborate closely with the Customer Operations & Engineering team to ensure a best-in-class customer experience.
- Develop and maintain partnerships within the operational remit including but not limited to - fulfilment, third-party logistics, warehousing, etc.
- Implement and maintain partnership SOPs and SLAs
- Provide leadership and vision to the internal development team, analytics team as well as third-party suppliers and vendor consultants.
- 5+ years experience in an e-commerce/hardware operations role - preferable but not necessary to order management/supply chain or warehouse management experience.
- Strong track record building and leading a team. Ability to effectively lead and motivate in-house and outsourced teams across warehousing, logistics, fulfilment and other activities as required
- Ability to simplify concepts and communicate effectively across internal and external stakeholders.
- Prior experience working at a startup or a fast paced organisation is valuable but not necessary.
- Good to Have: Experience with electronic devices and a passion for the latest and upcoming hardware tech across Mobile Phones, Laptops, Wearables, AR/VR, Drones, Audio & Entertainment.
- Entrepreneurial: You might already be a founder or have that startup spirit - you certainly don’t want to just be an employee.
- Creative: You think outside the box to relentlessly find innovative solutions
- Challenger: You like to push yourself and go beyond your own goals. We’re ambitious and we want you to be too!
- Quality-driven: You create great work you’re proud of!
- Team player: You share ideas, convey the vision, empower your team