Chi tiết công việc Guest Relations Officer tại Công ty TNHH Barbaard
Job description
1. Retail Sales: 50%
- Engage with guests to promote and sell grooming products, offering tailored recommendations based on their preferences and needs.
- Maintain knowledge of the product range, including features, benefits, and usage, to effectively guide guests.
- Ensure product displays are clean, organized, and well-stocked.
- Assist in achieving monthly sales targets by upselling and cross-selling.
- Track and report sales performance to the manager.
2. Guest Service and Booking Management: 40%
- Answer phone calls, emails, and messages promptly and professionally to manage inquiries and bookings.
- Schedule and manage appointments using the booking system, ensuring efficient time management for barbers.
- Welcome guests warmly, check them in, and ensure a seamless service experience.
- Address and resolve guest concerns or complaints promptly, escalating issues to the manager when necessary.
- Provide information about barbershop services, packages, and promotions.
3. Other Duties as Assigned by the Manage: 10%
- Support guest retention efforts by following up with clients after their visits and encouraging repeat bookings.
- Respond to reviews and feedback on social media or other platforms, fostering positive guest relationships.
- Assist with maintaining the cleanliness and organization of the reception and retail areas.
- Participate in training sessions to stay updated on products, services, and customer service techniques.
Requirement
- College or University graduate.
- Vocational training in sales or customer service is a plus.
- Basic computer skills for inventory management.
- Fluent in both Vietnamese and English.
- Fluent in both Vietnamese and English.
- Good-looking and presentable.
Benefits
- Competitive salary depending on your experience
- End-of-year bonus (a full month)
- Quarterly bonus depending on company’s performance
- 20 paid vacation days per year, plus public holidays
- Business trips between our different locations
- Social and exciting working environment
- Weekly working hours: 45 hours
- 20 days of paid leave per year.
- Meal allowance: 40,000 VND per working day.
- 20% discount on company products and 50% staff discount on all F&B services for your personal consumption.
