Chi tiết công việc General Manager - THE PRIVE SPA tại PCA Company Services
1. Key Responsibilities
- Oversee daily operations and performance across D1, D2, D7 and Hanoi.
- Ensure consistent service, hygiene, sterilization, customer-care and brand standards across all
- branches.
- Set and monitor weekly and monthly revenue, productivity, customer-retention and service-quality
- targets.
- Review branch performance, identify the cause of underperformance and implement corrective action.
- Lead branch managers, reception, customer service, technicians and support teams with clear
- responsibilities and reporting lines.
- Conduct structured management meetings with agendas, owners, deadlines and documented follow-
- up.
- Work with HR on manpower planning, recruitment, interviews, onboarding, probation, performance
- management and retention.
- Identify recurring reasons for staff turnover and implement practical preventive actions.
- Ensure technical, operational and customer-service training produces measurable improvements.
- Manage serious customer complaints and improve the complete customer journey from booking
- through aftercare.
- Control operating expenses, staff allocation, stock, supplies and company assets without lowering
- service quality.
- Submit accurate and punctual reports covering results, problems, analysis, actions, responsible
- persons and deadlines.
- Anticipate operational risks and present solutions before problems become urgent.
- Support pricing, promotions, partnerships, new services and future expansion when required.
2. Key requirements
- Minimum five years of management experience in luxury spa, beauty, wellness, hospitality, hotel,
- premium retail or a related service industry.
- Multi-branch, senior operations or management-of-managers experience is strongly preferred.
- Native or fluent Vietnamese and strong professional English are mandatory.
- Able to conduct meetings, interviews, training and management communication in English and write
- clear English reports and emails.
- Additional languages such as Chinese, Cantonese, Korean, Japanese or French are an advantage.
- Strong ownership, execution, organization, commercial awareness and deadline management.
- Able to make decisions, solve problems under pressure and address difficult performance matters
- professionally.
- Comfortable working directly with the Founder in a fast-moving, owner-led business.
- Able to travel between Ho Chi Minh City branches and to Hanoi or future locations when required.
- Available to support weekends, public holidays or urgent operational situations when necessary, with
- the schedule adjusted appropriately.
Working Location: Primarily based at Privé Spa District 1 office (approximately 70%), with approximately 30% of working time allocated across the District 2, District 7 and Hanoi branches, as well as remote working arrangements, depending on operational requirements, branch inspections, meetings and business needs.
Kindly send to us your CV ver English.
