Job description for Front Desk Receptionist at Snooze Hostel Malang
We are looking for a friendly, responsible, and service-oriented Front Office Officer to join our growing hostel team in Malang. If you enjoy meeting international travelers, working in a dynamic environment, and creating memorable guest experiences, we’d love to hear from you!
Responsibilities
- Handle guest check-in and check-out professionally
- Respond to guest inquiries and provide excellent customer service
- Manage reservations and daily front office operations
- Coordinate with housekeeping and operational teams
- Assist guests with local recommendations and travel information
- Ensure smooth communication with both local and international guests
Requirements
- Female, minimum 25 years old
- Confident in speaking English (required)
- Friendly, attentive, and hospitality-minded personality
- Experience in hostel, homestay, hotel, or hospitality industry is preferred
- Able to work in a fast-paced and high-pressure environment
- Flexible during weekends, public holidays, and peak seasons
- Willing to complete a 1-month training period (first 2 weeks unpaid)
Additional foreign language skills are a plus
Job Details
Full-time position
Working hours: 8 hours/day
Shift system:
Morning Shift: 07.00 – 15.00
Evening Shift: 15.00 – 23.00
1 day off per week
No day off during peak season and major public holidays
Salary
Starting from IDR 2,400,000/month (after training & contract)
