Job description for Front Desk Agent (Villa) at Bali Holiday Properties
About the role: BHP is hiring 3 front desk agent to cover our 24/7 front desk operations. You will be the first point of contact for international guests staying at our luxury villa collection in Canggu.
Key responsibilities:
• Guest check-in and check-out
• Reservation management and modifications
• Handling email, phone, WhatsApp inquiries
• Coordination with butler, housekeeping, maintenance
• Basic cashiering and invoicing
Job Description :
1. System & Inventory Control
- System Integrity: Acts as the technical mind of the Front Office, running all property systems, maintaining clean records, and ensuring every operational movement is logged in the system.
- Inventory & Reservation Coordination: Coordinates directly with the Reservations team regarding real-time villa availability, updated bookings, and room allotments.
- Maintenance Logging: Tracks and records all Out-of-Order (OO) and Out-of-Service (OS) villas under engineering maintenance within the system.
- Inspected Villa Distribution: Compiles the official list of clean, inspected, and ready villas and provides it directly to the GRO for arrival planning.
- Administrative Record Keeping: Controls the digital check-in and check-out records within the Property Management System (PMS) in real-time, working silently in the background while the GRO hosts the guest.
2. Internal Operations Hub
- Inter-Departmental Bridge: Serves as the primary operational point of contact for internal communication between Front Office, Housekeeping, Engineering, Security, and F&B.
- Billing & Settlement Execution: Finalizes the guest folios, processes all card or cash payments, and manages the financial billing for groceries and incidentals to guarantee a frictionless transaction for the GRO.
- Reporting Assembly: Compiles all daily, weekly, and monthly Front Office data reports, submitting them directly to the Front Office Manager for approval.
Requirements:
• Minimum 2 years reception experience in 4-5 star hotel/villa
• Good spoken and written English (Italian is a plus)
• PMS knowledge (Lodgify preferred)
• Friendly, well-presented, problem-solving attitude
• Availability for night shifts
What we offer:
• Monthly service charge
• BPJS Kesehatan + Ketenagakerjaan
• Meals during shift
• Uniform provided
