Field Service Engineer (Inverter & ESS)

Department: Technical Support & After-Sales Service

1. Job Objective

Directly responsible for providing technical support, on-site troubleshooting, warranty execution, and component replacement for Deye's solar/hybrid inverters and battery energy storage systems (BESS) in the Vietnam market.

2. Key Responsibilities

• On-site Troubleshooting: Travel directly to projects, power stations, or customer facilities to inspect, diagnose, and resolve issues related to inverters and battery storage systems.
• Warranty & Component Replacement: Perform disassembly and replacement of faulty circuit boards or hardware components, update firmware, and configure data loggers/monitoring devices according to Deye's standard procedures.
• Testing & Commissioning Support: Collaborate with EPC partners and customers to set parameters, configure grid settings, and safely bring the system into actual operation.
• Technical Reporting: Collect operational data from the system (log files), record the root causes of issues, and prepare detailed Field Service Reports after each site visit.
• R&D Coordination: Escalate complex technical issues and abnormal errors to the support center or headquarters to find thorough solutions.
• Technical Training: Guide the technical teams of distributors and dealers on how to use, maintain, and troubleshoot basic errors on Deye equipment.

3. Requirements

• Education: Bachelor's/Associate degree in Electrical Engineering, Electronics, Automation, Renewable Energy, or related fields.
• Experience: 1-2 years of practical experience working with solar power systems or energy storage systems (ESS).
• Expertise: Solid understanding of inverter operating principles (especially Hybrid Inverters) and Lithium battery storage technology. Clear understanding of electrical safety standards.
• Skills: Ability to read and understand technical drawings and specialized English documents. Good communication and customer problem-solving skills.
• Job Specifics: Good health, willingness to travel frequently to project sites across the country (such as Hanoi, Da Nang, or the Mekong Delta) to provide timely on-site support.

4. Benefits

• Income: Competitive base salary based on capability, plus business travel allowances (transportation, accommodation, per diem).
• Training: Participate in in-depth training courses on the latest Inverter and BESS technologies from Deye's senior technical experts.
• Welfare: Full social insurance, health insurance, unemployment insurance, and paid leave/holiday bonuses as per regulations.
• Environment: Work in a professional, dynamic multinational energy technology environment with a clear career progression path to service management positions