Customer Service Executive (Japanese + English)

WORKING TIME:

• Work in shifts
• Working schedule according to company arrangements
• Average working time: 46 hours/week
• 2 days off/ week (weekday)

WHAT YOU WILL DO

• Support merchants and customers to handle order problems in Japanese, English as well as Vietnamese;
• Receive, investigate, and resolve customer inquiries and complaints;
• Coordinate with departments in the company to support and solve customer problems, and improve the company's services.
• Manage and maintain the customer information database;
• Other tasks as assigned by the manager.

REQUIREMENTS

• Japanese equivalent to N2 level (main langues);
• Good English communication skills (written & spoken);
• Must be based in Hanoi or Da Nang to support tasks that require onsite presence when needed;
• Open to fresh graduates or candidates with no prior experience;
• Good communication, self-discipline, and responsibility for work;
• No prior customer service experience is required.
• Experience in a similar position is a plus; candidates with experience in F&B or restaurant environments, especially in international or Western-managed settings, or with prior exposure to startup environments,will have an advantage.
• Age: Prefer under 28.

BENEFITS

• Attractive salary, bonus
• 13th-month salary, annual salary review
• Social & medical insurance in line with Vietnamese Labor Law
• Capichi Points for employees, usable for in-app discounts
• Employee gifts on special occasions
• Young, dynamic environment, agile mindset, product ownership mindset
• A multicultural working environment