· Man 24-hr emergency helpline on rotation basis
· Screen counseling requests and appointments to assess need for counseling support and service.
· Provide one-to-one first-level counseling service for distressed residents
· Organize and conduct support groups for residents
· Liaise and follow-up with Unit Leaders to render emotional help and support to residents
· Manage and document all client profiles and casework
· Coordinate counseling referral program (i.e. second-level counseling support) with external specialized counseling centers / psychiatric hospitals
· Plan and conduct in-house mental & emotional development training / workshops to residents and staff
· Train Unit Leaders on skills and techniques to identify and spot distressed residents
· Liaise and coordinate with VWO/NGO on external counseling training for residents and staff
· Participate in counseling supervision program to ensure continuous improvement in value of counseling service delivery to our residents
· Update and coordinate with the respective shipyards’ HRD on all personnel (resident) matters
· Conducting of dormitory visits in residents’ unit
· Any other administrative tasks to support operational departments
· Plan, coordinate and execute all social and sporting events for Keppel Housing residents and staff
· Conduct surveys to gather residents and staff activity preference
· Liaise with external parties / agencies (e.g. KRC, MOM, SPF) on event planning and execution
· Organize Publicity for all Events & Activities
· Conduct resident satisfaction surveys
· Liaise with site and/or respective departments in event planning and preparation
· Preparation proposals and post-event reports
· Able to formulate risk assessments in consultation with DH/other depts
· Source and liaise with suppliers /vendors
· Prepare and ensure risk assessment for all events
· Post-event review and debrief
· Provide guidance for Events Committee
· Support SEE in Residents Ambassador Group and consumer research
· Regularly update the events notice board
· Manage events inventory and storeroom management
· Handle the payment for gym instructor
· In-charge of procurement process for the event logistics
· Administrative work for the event (documentation & record)
· Able to commit on Sunday and Public Holidays for events
· Any other job specified by Department Head
Educational/Professional Qualification: Degree in any disciplines and/or Professional Diploma (Degree in Psychology/Social Work or equivalent)
· At least 1 year of relevant experience in a fast-paced environment, preferably in MNCs
· Must have sound foundation in Counseling/Social Work. Additional experience in Events Management is preferred though not a must.
· Fluent in Bengali / Hindi (to communicate with the residents)
· Possess integrity, “Can Do” attitude with passion
· Possess good interpersonal, communication and presentation skills
Note: Workplace is located in the West Area