Chi tiết công việc ERP/CRM Data Operations Executive tại Source Of Asia
Mô tả công việc
1. Data quality management
- Define and maintain data quality rules (completeness, accuracy, uniqueness, consistency, timeliness) for contacts, companies, leads, opportunities, products, vendors and projects.
- Run regular audits; detect and merge duplicates, fix missing or wrong fields, standardise naming, addresses, phone numbers, industries and tags
- Build and monitor data quality dashboards and share a monthly data health report.
2. Data governance
- Write and maintain the data dictionary, naming conventions and data entry guidelines.
- Define data ownership per object and department, and manage access rights with the Odoo admin.
- Ensure compliance with Vietnam's Personal Data Protection Decree (Decree 13/2023) and GDPR for EU clients' data: consent, retention, deletion requests.
3. Data migration and integration
- Prepare, cleanse, map and validate data for the Odoo V19 migration and any future system changes.
- Manage bulk imports/exports and reconciliations between Odoo and other sources (Microsoft 365, Excel files, marketing tools, scraped company databases).
- Test data after upgrades, new modules or integrations and sign off before go-live.
4. CRM pipeline and reporting support
- Keep the sales pipeline clean: stages, owners, expected revenue, activities and lost reasons up to date.
- Support Sales, Finance and Management with reliable lists, segmentations and reports.
- Prepare clean, structured datasets for BI dashboards and internal AI use cases.
5. User support and training
- Train new and existing users on correct data entry and CRM best practices.
- Act as first point of contact for data-related tickets and requests.
- Suggest and specify improvements (mandatory fields, validation rules, automations) to the Odoo developers.
Yêu cầu công việc
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Statistics or a related field
- 2–3 years of experience in data management, data quality, CRM/ERP administration or business analysis.
- Hands-on experience with at least one ERP/CRM (Odoo strongly preferred; Salesforce, HubSpot, SAP, Dynamics accepted).
- Advanced Excel / Google Sheets (pivot tables, XLOOKUP, Power Query); working knowledge of SQL.
- Experience with data import/export, cleansing and migration projects.
- Professional English (written and spoken); Vietnamese is a strong plus. French is a bonus
Quyền lợi
- We champion your growth, offering pathways to advance your career and celebrating your milestones along the way.
- Our benefits package is designed to support your well-being, ensuring you feel valued and part of a team that's always moving forward.
- Our consultancy transcends boundaries, tailored to meet the unique needs of each client, ensuring that your work is always fresh and impactful.
- With us, every day is a new chapter of discovery. Our agile approach to business means you'll enjoy a rich variety of missions, constantly expanding your horizons.
- We are a multicultural company located in Thao Dien, offering breathtaking views of Landmark 81 that inspire creativity and innovation.
