ERP Application Support Executive – French Speaking

Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.

As an ERP Application Support Associate, you will support your colleagues in the Group by solving their incidents or requests that support their functional business applications.

Your main responsibilities will be:

• Tickets handling: contact users to understand, simulate and analyze their problems/ errors to identify the root cause and provide the guidance to solve the incident.
• Capitalize & document new knowledge/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
• Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentation & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
• Ensure the quality of the services provided through regular survey: collect feedback, analyze points to be improved and suggest relative actions.
• Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
• Depending on the integration of the candidate, you will eventually be in charge of organizing training for users: produce training material, provide training on assigned scope of work.

OUR REQUIREMENTS:

• At least 3 years’ experience in providing application support/ consulting to users in a customer focused environment.
• Fluent in French and English is mandatory.
• Strong background in Finance and Banking.
• Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP systems are a big advantage.
• Experience of analyzing and documenting user needs and requirements.
• Motivation, responsiveness, interpersonal, analytical.
• Sense of service and customer orientation.
• Someone who has a sense for training using digital tools is a plus.

General Skills:

• Detail oriented and committed to high quality work.
• Positive, proactive, and maintaining a strong can-do attitude.
• Methodically, well organized, and able to manage tasks efficiently.
• Strong team spirit with a collaborative mindset.
• Excellent interpersonal and communication skills.

OUR BENEFITS:

Professional, Open-minded and Creative Environment:

• International, friendly, proactive, supportive workplace.
• Great teamwork with Agile mindset.
• Fostering mutual respect and understanding.
• Strong sharing culture to improve individual development.

Individual Development:

• Extensive training and in-depth knowledge sharing sessions.
• Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
• Individual empowerment.

Special Care for Employee:

• Work from home 2 days/ week.
• Dell laptop and external monitor for your work.
• 100% salary on probationary period.
• Up to 2-month performance bonus.
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
• Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
• Various attractive teambuilding activities and company trip.
• Sport, personal activities sponsor.