Chi tiết công việc Educational Consultant and Support tại Everest Education
Working location: 20 Vo Truong Toan, An Khanh Ward (former An Phu Ward - D2), HCMC
Working hours: 40 hours/ week (5 days) and 2 days off/week
- Monday to Friday, earliest start from 10:00 and latest end at 20:30
- Saturday and Sunday, earliest start from 08:00 and latest end at 17:00
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RESPONSIBILITY
Lead Generation & Prospect Development
- Generate leads through marketing campaigns, center activities, partnerships, referrals, community outreach, and proactive prospecting.
- Engage and follow up with prospective students and parents across multiple channels to build relationships and maximize enrollment opportunities.
- Maintain an accurate lead pipeline by recording interactions, tracking follow-ups, and updating prospect status in internal systems.
Consultations & Enrollment Conversion
- Conduct consultations to understand students’ learning needs, goals, and challenges; explain program offerings, curriculum pathways, schedules, and learning outcomes.
- Coordinate placement tests, recommend suitable programs, and guide families through enrollment while addressing concerns and achieving monthly enrollment targets.
- Achieve assigned performance targets and KPIs for the Program Consultant role.
Student Management & Learning Support
- Monitor students’ academic progress, attendance, and classroom behavior to identify learning gaps and potential concerns early.
- Collaborate with parents, teachers, and the Academic team to address academic or behavioral challenges and implement appropriate support plans.
- Coordinate student onboarding and class transitions to ensure a smooth start and positive learning experience.
Retention, Re-enrollment & Customer Experience
- Build strong relationships with students and parents through timely communication, regular progress updates, and responsive support.
- Drive re-enrollment by advising parents on students’ progress, upcoming course options, and suitable learning pathways.
- Handle inquiries, requests, and complaints promptly and professionally, proactively resolving concerns that may affect satisfaction or lead to student withdrawal.
- Monitor student retention, re-enrollment, and satisfaction indicators to identify improvement opportunities and strengthen long-term family relationships.
- Collect and analyze parent and student feedback, collaborating with relevant teams to address recurring issues and improve service quality and the overall learning experience.
- Achieve assigned performance targets and KPIs for the Program Consultant role.
Operational Coordination
- Partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters and consistent student support;
- Support tuition reminders, payment follow-ups, and collection processes in collaboration with the Finance team;
- Maintain accurate student records, progress updates, and parent interactions in internal systems.
- Support center events and extracurricular activities to strengthen student and parent engagement.
REQUIREMENTS
- At least 2 years of experience in Sales, Business Development, Customer Service, or Student Services, preferably in education industries;
- Strong verbal and written communication skills in Vietnamese and English;
- Passion for education and helping children succeed;
- Proactive, results-driven, and customer-focused, with strong problem-solving and organizational skills;
- Detail-oriented, patient, and able to manage multiple priorities;
- Basic computer skills, with a willingness to learn new platforms and adopt AI tools to improve productivity and service quality.
- Ability to use AI to research leads, personalize communications, identify insights from feedback, standardize and automate processes to improve conversion, ensure efficiency and consistency.
BENEFITS
Compensation
- Competitive base salary and performance-based incentives (enrollment commissions and retention/re-enrollment bonuses per company policy);
- Mandatory social insurance is fully paid based on actual base salary;
- Phone provided and laptop provided or allowance for work purposes.
Employee Benefits
- Welcome kit on your first day;
- A voucher for welcome lunch with your team;
- A voucher upon passing probation;
- Private medical insurance and annual health check;
- Support for major life events;
- Special discounts for family and friends on E2 courses.
Milestone & Performance Rewards
- Sherpa Award for outstanding contributors;
- Work anniversaries recognition;
- Bi-annual performance bonus.
Work-Life Balance
- Unlimited paid-leave policy for full-time employees;
- Enjoy approximately 2-week Tet Holiday and 2-day Christmas;
- Department outings twice a year;
- Weekly Friday Refreshments;
- Participating in company-wide events.
Professional Development
- Substantial opportunity and training for career development;
- Advanced studies support for relevant courses or certifications;
- On-the-job training to grow your skills;
- Access to internal training and knowledge-sharing sessions.
