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Chi tiết công việc Education Sales & Operation Executive tại Roboto Coding Academy
- Champion the Academy’s Brand guidelines and Customer Service Blueprint as the first touch point of the Academy.
- Be the central node of the HQ backend support team
- Speak with parents to promote educational programmes
- Provide professional, prompt, and friendly support to customers and staff over the phone and text messages for matters such as: attendance, billing, technical, curriculum or other enquiries.
- Use cloud-based Customer Relationship Management (CRM) tools and Learning Management Systems (LMS) to manage internal and external support requests from customers and staff
- Maintain frontage of Learning Centre in terms of presentation, cleanliness, and hygiene as per Academy’s Brand Guidelines
- Management of operations such as scheduling of make-up classes, manpower planning and resource allocation.
- Liaise with internal departments and external clients and suppliers to ensure customer success
- Prepare, compile, and maintain proper documentation for all projects
- Minimum Diploma in any field
- Experience in education industry is preferred
- Experience in client-facing roles is preferred
- Proficient in Word and Excel
- Well-organised with excellent time management skills
- Strong attention to details
- Good communication skills (Written and Spoken)
- Keen to learn and grow professionally
- Training provided
- Comprehensive Health & Wellness Benefits including: Health Screening, GP visits and medication, TCM, fitnesss classes, gym and more.