Ecommerce Team Leader

I. ABOUT HIIP

The Leading Influencer Marketing & e-commerce Technology Company in Southeast Asia.

We have collaborated with top clients and agencies in Vietnam, such as Vinamilk, L’Oreal, Shiseido, Sanofi, Wipro, Glico, Karofi, and hundreds of other brands and agencies.

Launched in April 2016, Hiip is proud of being funded by these respected investors: 500 Startups (USA), Cocoon Capital and Expara Ventures (Singapore), and Vnet Capital (Thailand).

Our offices are in Vietnam, Singapore, Thailand, Indonesia, The Philippines & Malaysia.

II. RESPONSIBILITIES

1. Develop massive creator pools for clients and execute campaigns to deliver GMV/ revenue on TikTok Shop
2. Work as Project Leader for the assigned client(s); supervise project team(s) on client services; partner with other functional teams to deliver excellent execution and meet KPIs of said projects. *The projects mentioned are digital marketing or digital commerce projects;
3. Plan and execute actions to open opportunities, follow up, pitch and bid to deliver planned KPIs for the assigned clients on a yearly, quarterly & monthly basis, including but not limiting to revenue, profit and client satisfaction;
4. Plan and execute actions to maintain close relationships with clients as a whole, and with specific stakeholders within their organization;
5. Upsell, cross sell as well as make other efforts to maximize revenue from assigned clients;
6. Participate in the business development process by contributing to client development plan with direct manager & other teams, including developing strategies, briefings, and creative works;
7. Develop campaign approach, understand and manage details of a campaign in the context of a larger business picture;
8. Help integrate internal team members and educate them on the client, their target, their service and other project-related information;
9. Work in partnership across the teams within the unit and other business unit teams to provide excellent project management for your client’s needs at all times;
10. Set and manage multiple project deliverables including time and cost estimates with internal and external clients to deliver or/and exceed client’s project objectives/KPIs;
11. Ensure the financial process is followed in terms of client set-up and invoicing;
12. Continuously provide input into the problem-solving direction of each client project and ensure communication of any directional changes to your team and to other related teams;
13. Continuously ensure the quality of the deliveries and proactively seek new ways to improve client services as well as executional innovation to build trust and confidence for the clients;
14. Assist the business development team to acquire new clients;
15. Nurture and mentor junior members of the team in day to day execution - acting as a role model;
16. Other requirements from direct manager;
17. Report to Business Development Manager.

III. REQUIREMENTS

Skills:

+ Project Management (Plan, Monitor, Coordinate, Budget, Cost Control, Time management)

+ Communication (B2B to clients, internal teams, vendors, occasionally influencers)

+ Account Management (Business & Marketing expertise

+ Teamwork

Must have customer-centric mindset

Must have a good understanding and knowledge of marketing, especially in digital area

Hard-working, Patient, Punctual, Proactive

English (spoken & written) is required

Have at least 3 years in the same level

IV. OFFER

Amazing Teammates

"Hiring the smartest, most talented and most innovative people in Vietnam" is our consistent people strategy from the beginning. That being said, we bring you the best colleagues who can help you to move your professional life to a whole new level.

World-Class Company Culture

Persistency

Ownership

Innovation

Understanding

Sustainability

Cool perks & benefits

Competitive Income

Endless Personal Growth Opportunity

Performance review

Company Trip & Teambuilding Activities

Female Friendly Policy

Food & Drink at the office

Social Insurance

Other functional Support

V. LOCATION AND WORKING TIME

Location: PLS Building, 5th Floor, 240 Nguyen Dinh Chinh, Ward 11, Phu Nhuan District, HCMC, Vietnam

Working time: 9:00 -18:00 from Monday to Friday