Chi tiết công việc Ecommerce Full-Time tại Kaya Spread International Vietnam
Job Summary
We are seeking an organized, proactive, and results-driven E-commerce Operations Executive to oversee day-to-day operations across our online marketplaces and brand store. The ideal candidate will ensure smooth order fulfillment, inventory accuracy, standard operating procedure (SOP) compliance, and seamless cross-functional collaboration with Marketing and Executive Leadership to hit key business targets.
Working Hours
- 8 working hours per day + 1-hour lunch break (9 AM - 6 PM).
- 5.5 days per week (Monday-Friday and half Saturday)
Key Responsibilities
1. Platform & Daily Operations Management
- Oversee and optimize end-to-end store operations across all e-commerce platforms (Shopee, Lazada, TikTok Shop, Website, etc.) in strict compliance with standard operating procedures (SOPs).
- Plan, prioritize, and execute daily operational checklists to ensure optimal shop performance and customer satisfaction.
2. Inventory Control & Fulfillment Logistics
- Take full accountability for inventory management across all e-commerce channels, ensuring accurate stock levels, continuous synchronization, and minimal stockout/overstock risk.
- Coordinate logistics, warehousing, and shipping partners to ensure timely order dispatch and delivery.
- Manage packaging supplies and fulfillment materials to maintain operational efficiency and quality presentation standards.
3. Performance Tracking & Reporting
- Track core operational and sales metrics; prepare and present comprehensive monthly performance reports highlighting key findings and optimization areas.
- Monitor SLAs, return rates, order processing times, and cancellation rates, implementing corrective actions as needed.
4. Strategic Execution & Cross-Functional Alignment
- Work closely with the Director to execute high-level business strategies, monitor progress, and provide detailed follow-ups to ensure milestones are met.
- Collaborate with the Marketing team to plan and execute on-site/off-site promotional campaigns, mega-sale events, and promotional deals to hit company KPIs.
5. Customer Data & Relationship Management
- Build, maintain, and enrich the database of existing and prospective customers to support targeted retention and CRM initiatives.
- Identify customer behavior trends and recommend operational improvements to elevate the customer journey.
6. Requirements & Qualifications
- Experience: Above 1 year of hands-on experience in e-commerce operations, order management, or digital retail.
- Platform Knowledge: In-depth familiarity with backend management of major e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop)
- Skills: Strong inventory planning, analytical thinking, and problem-solving skills. Proficiency in MS Excel / Google Sheets is essential.
- Communication: Excellent interpersonal skills with the ability to coordinate across cross-functional teams and report directly to senior leadership.
- Work Ethic: Detail-oriented, highly organized, and able to thrive under pressure during peak campaign seasons.
7. What We Offer (Optional / Customize as needed)
- Competitive base salary with campaign performance bonuses.
- A professional, fast-paced, and supportive work environment.
- Opportunities for career progression into managerial roles.
- Standard insurance, annual leave, and company welfare benefits.
- A great chance to go abroad and develop your career in Viet Nam and overseas.
- Lunch will be provided.
