Chi tiết công việc E-Commerce Team Leader - App Social Video Project tại transcosmos Việt Nam
WE NEED YOU:
- Lead, manage, recruit & develop a team of Data Labelling, helping them to achieve their full potential and maintain high standards and quality of work.
- Ensure that all services are delivered within the framework core values and in line with existing policies and procedures.
- Handle escalated transactions from clients/customers/team members (if any).
- Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- Use performance data to coach and improve the agents.
- Review the performance appraisal and organize the discussion of Individual Development Plan.
- Quickly grasp changes in the system and processes, and accurately and promptly communicate information to agents.
- Can conduct report of manage team base on KPI orientation: Result, Rootcause and action plan.
- Collaborate with teams and other departments to achieve the common goals of the project.
WORK LOCATION:
- 4F – PICO Plaza, 20 Cong Hoa Street, Ward 12, Tan Binh District, HCMC.
WORKING TIME:
- Working 6 days/ week (1 day off any), from 10 AM – 7 PM.
REQUIREMENTS:
- At least 1 year of experience in Team Leader position.
- Fluently in English (Equivalent to IELTS certificate 5.5 or higher; if the certificate expires, the candidate will take 01 competency assessment test sent from the Human Resources department).
- Good in using Excel, good data organization, analysis and logical thinking skills.
- Serious and responsible work attitude, meticulous and rigorous, strong execution.
- Interested in e-commerce platform business, understanding the operation mode of domestic and foreign e-commerce platform.
- Having e-commerce operation experience is preferred.
BENEFITS:
- Competitive salary with annual raises and promotion opportunities.
- Biannual performance bonuses and a 13th-month salary.
- Full insurance per Vietnamese Labor Law.
- Employee engagement activities, Holiday bonuses, and gifts.
- Multinational work environment with global clients and expert teams.
- Opportunities to collaborate with leading companies and high-expertise regional/ global teams.
