Job Requirements
Less than a year of experience
This job post is managed by
HR Intern
Last active 2 years ago
Skills
Job description for E-Commerce Intern (Cocomi) at Norbreeze Group Pte Ltd
Objective of role:
Ensure all orders are processed and delivered by lead time
Position summary:
The E-commerce Intern oversees the following main functions at Norbreeze:
Operations
- Working closely with 3PL on collection of goods, order processing and delivery
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
- Regularly updating of inventory on the online platforms we operate in
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing
Customer Support
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed responsibilities/accountabilities:
- To ensure all orders are delivered within lead time
- Responsible for the entire order fulfilment process
- Good communication amongst team and 3PL
- Ensure no discrepancy on billings and invoices
- Respond to client enquiries on various platforms within 4 hours
- Ensure new collection are uploaded to website and marketplaces
Suggested Qualifications and Experience
- Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
- Good communication and interpersonal skills
- Have strong organisation skill
- Able to work under pressure in a fast-paced environmen
- Meticulous with an eye for details and numbers.
- Resourceful, fast and efficient and able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills
Please note that only shortlisted candidates will be notified. Thank you!