Chi tiết công việc E-Commerce Intern (Cocomi) tại Norbreeze Group Pte Ltd
Objective of role:
Ensure all orders are processed and delivered by lead time
Position summary:
The E-commerce Intern oversees the following main functions at Norbreeze:
Operations
Working closely with 3PL on collection of goods, order processing and delivery
Ensure all orders are delivered within lead time
Liaise with Logistics department to schedule for deliveries to and from our owned locations
Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
Regularly updating of inventory on the online platforms we operate in
Uploading of new products to websites and other distribution channels.
Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing
Customer Support
Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed responsibilities/accountabilities:
To ensure all orders are delivered within lead time
Responsible for the entire order fulfilment process
Good communication amongst team and 3PL
Ensure no discrepancy on billings and invoices
Respond to client enquiries on various platforms within 4 hours
Ensure new collection are uploaded to website and marketplaces
Suggested Qualifications and Experience
Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
Good communication and interpersonal skills
Have strong organisation skill
Able to work under pressure in a fast-paced environmen
Meticulous with an eye for details and numbers.
Resourceful, fast and efficient and able to work independently
Ability to multi-task, prioritize and manage time effectively
Good communication skills
Please note that only shortlisted candidates will be notified. Thank you!
An Asian retail specialist, Norbreeze Group is founded in 2004, co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. The couple established the company to distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.
Co-Founder Anders Peter hopes to bring a unique business value and culture from his homeland Denmark to the vibrant cities of Asia –swiftly, like the call of a Nordic breeze, as the company's name aptly implies.
In addition, it has more than 40 direct operated stores and distributes to more than 200 stores throughout South East Asia. The group also distributes its range of brands to several airports and airlines within the region.
Glints là nền tảng tuyển dụng và phát triển nhân tài lớn nhất Đông Nam Á và Đài Loan. Có hơn 4 triệu người truy cập Glints mỗi tháng để phát triển sự nghiệp chuyên nghiệp. Được thành lập vào năm 2013 tại Singapore, Glints đã tạo cơ hội cho hơn 2.5 triệu chuyên gia và hơn 40.000 tổ chức doanh nghiệp để khám phá tiềm năng của họ. Chúng tôi đã và đang giúp các doanh nghiệp, tổ chức tạo dựng đội ngũ , cũng như kết nối những tài năng với các cơ hội việc làm phù hợp. Glints hiện đang hoạt động tại Indonesia, Malaysia, Singapore, Đài Loan và Việt Nam.