E-Commerce Intern (Cocomi)
Chi tiết công việc E-Commerce Intern (Cocomi) tại Norbreeze Group Pte Ltd
Objective of role:
Ensure all orders are processed and delivered by lead time
Position summary:
The E-commerce Intern oversees the following main functions at Norbreeze:
Operations
- Working closely with 3PL on collection of goods, order processing and delivery
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
- Regularly updating of inventory on the online platforms we operate in
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing
Customer Support
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed responsibilities/accountabilities:
- To ensure all orders are delivered within lead time
- Responsible for the entire order fulfilment process
- Good communication amongst team and 3PL
- Ensure no discrepancy on billings and invoices
- Respond to client enquiries on various platforms within 4 hours
- Ensure new collection are uploaded to website and marketplaces
Suggested Qualifications and Experience
- Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
- Good communication and interpersonal skills
- Have strong organisation skill
- Able to work under pressure in a fast-paced environmen
- Meticulous with an eye for details and numbers.
- Resourceful, fast and efficient and able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills
Please note that only shortlisted candidates will be notified. Thank you!
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Giới thiệu về công ty
An Asian retail specialist, Norbreeze Group is founded in 2004, co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. The couple established the company to distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.
Co-Founder Anders Peter hopes to bring a unique business value and culture from his homeland Denmark to the vibrant cities of Asia –swiftly, like the call of a Nordic breeze, as the company's name aptly implies.
In addition, it has more than 40 direct operated stores and distributes to more than 200 stores throughout South East Asia. The group also distributes its range of brands to several airports and airlines within the region.
