E-commerce Executive

TikTok Shop Operations:

• Manage the end-to-end setup and daily operations of TikTok Shops for clients, including store opening, SKU setup, and monthly store management.
• Monitor and optimize product listings, pricing, and promotions to drive sales growth.
• Coordinate with TikTok campaign managers to execute TikTok Shop-specific campaigns.

Content Strategy and Creation:

• Work closely with content creators and marketing teams to produce engaging short videos and livestreams.
• Ensure consistent content output for TikTok Shop, aligned with campaign goals (e.g., 10-15 videos and livestreams per month).
• Analyze the performance of videos and live streams, using insights to optimize future content.

Client Management:

• Serve as the primary point of contact for key clients, providing operational and strategic guidance for their TikTok Shops.
• Help clients navigate the unique challenges of social commerce on TikTok, focusing on maximizing their ROI.
• Provide data-driven recommendations to improve product performance and campaign results.

Collaboration with Fulfillment and Logistics:

• Partner with fulfillment and logistics providers to ensure timely and efficient delivery of products.
• Troubleshoot any logistical challenges related to order fulfillment and customer service.

E-commerce Analytics & Reporting:

• Track sales performance, KPIs, and customer feedback to identify areas of improvement.
• Provide regular performance reports and updates to clients and internal teams.
• Use insights from platforms Tiktok, Shopee, Lazada… and others to benchmark performance.