Senior English Trainer

Position Summary

The Senior English Trainer (English Trainer III) is a senior individual contributor responsible for owning the quality and business impact of English training programs.

The role balances direct delivery of high-impact business courses, quality governance, and capability building of trainers, while contributing to Talent & Development initiatives and projects.

This role acts as a quality anchor and subject-matter expert, ensuring training effectiveness through continuous improvement cycles, data-informed decisions, and cross-functional collaboration.

Key Responsibilities

I. Business English Training Delivery & Class Ownership

• Deliver Business English programs for business units, with a strong focus on real workplace performance (e.g. meetings, presentations, business writing, stakeholder communication).

• Take end-to-end ownership of assigned classes, managing the full training cycle:

- Understand learner and business needs

- Design and facilitate learning interventions

- Assess learning effectiveness and business-relevant outcomes

- Proactively adjust content, methodology, and pacing to maximize impact

• Ensure training outcomes are aligned with business priorities and support relevant business understanding and workplace application, beyond language proficiency.

• Serve as a role model for instructional excellence within the training team.

II. Quality Control, SOPs-Curriculum & Material Development

* QC-SOPs & Continuous Improvement

• Conduct classroom observations (in-person and virtual) using standardized quality assurance tools, rubrics, and observation frameworks.

• Lead quality review cycles by systematically analyzing learner progress data, feedback, assessment results, and trainer performance.

• Develop, refine, and enforce Standard Operating Procedures (SOPs), instructional quality benchmarks, and calibration standards to ensure consistency across programs.

• Translate quality data and insights into actionable improvement plans at both classroom and program levels, proactively addressing quality gaps and risks.

* Curriculum & Material Development

• Design comprehensive, needs-based English training curricula covering business communication, business writing, presentation skills, and professional English aligned with organizational needs.

• Develop high-quality learning materials, including lesson plans, facilitator guides, learner handouts, assessments, e-learning modules, and supplementary resources.

• Regularly review, evaluate, and update existing curricula to reflect current language standards, evolving business contexts, and learner feedback.

• Pilot new or revised content, collect and analyze performance data, and refine materials based on learner outcomes and stakeholder input.

III. Mentoring & Coaching

• Mentor English Trainer I & II through structured coaching, observations, and feedback.

• Support onboarding and capability development of trainers.

• Facilitate peer learning, sharing best practices and instructional strategies.

• Identify development gaps and recommend targeted interventions.

IV. Talent & Leadership Training Expansion

• Contribute to T&D initiatives such as leadership, soft skills, or capability-building programs.

• Co-design or co-facilitate learning programs beyond English where relevant.

• Participate in L&D projects with defined deliverables and business impact.

• Apply instructional design and facilitation expertise to broader talent programs.

V. Other Assigned Tasks

• Execute additional responsibilities aligned with department priorities as assigned by line managers.

VI. Strategic Collaboration & Project Leadership

• Actively participate in Talent Development planning cycles, contributing data-backed insights and recommendations.

• Collaborate closely with the leadership team to enhance teamwork and improve training program effectiveness.

Job Requirements

Qualifications & Requirements

* Education

• Bachelor's degree required in Education, Linguistics, English, Communication, or a related field.

• Master's degree or professional certification in TESOL, CELTA, DELTA, is a strong advantage.

* Experience

• Minimum 5 years of experience in Business English training, with at least 3 years in a senior or quality-focused role.

• Demonstrated experience in curriculum design, classroom observation, and trainer coaching.

• Experience in leadership or soft-skills facilitation is highly desirable.

• Experience contributing to or managing L&D or Talent Development projects is an advantage.

Technical Skills

• Proficiency in LMS platforms, e-learning authoring tools (e.g., Learning Pool, Canva, Google Workspace).

• Ability to design assessment tools, rubrics, and evaluation frameworks.

• Familiarity with data analysis and visualization for training metrics reporting.

* Language Proficiency

• Native-level or near-native English proficiency at CEFR C1 level or higher (or equivalent)

*Why you'll love working here

• Competitive Income: Attractive salary, 13th-month bonus, year-end performance bonus

• Comprehensive Healthcare: PVI insurance, full social insurance, 24/7 accident insurance, annual health check-ups

• Training & Development: English courses, LinkedIn Learning, MiTek University, overseas training opportunities

• Leave Policy: 12 annual leave days, Christmas holiday

• Recognition of Achievements & Contributions: Employee of the Month/Year, Platinum Star Award, VIP trip for employees with 3 years of service

• Modern Facilities: Designed to support learning, working, and development

• Benefits: Free diverse lunch options, team-building activities, sports clubs (Badminton, Football, Swimming, Modern Dance, Yoga, Esports, Gym)