Chi tiết công việc Service Category Manager tại bTaskee Vietnam
bTaskee is looking for a Service Vertical Manager to lead the development, operations, and growth of one of our key service categories.
Key Responsibilities
- Develop and execute the category strategy, business plan, and growth roadmap;
- Manage category performance, including bookings, revenue, customer experience, service quality, and operational efficiency;
- Develop and improve service offerings, pricing, processes, and operating standards;
- Build and manage a reliable network of service partners;
- Monitor customer demand, partner capacity, market trends, and competitor activities;
- Collaborate with Product, Marketing, Operations, Customer Service, and other functions to improve the end-to-end service journey;
- Identify new service opportunities, customer segments, partnerships, and market expansion initiatives;
- Manage and develop the category team based on business needs;
- Perform other tasks and responsibilities as assigned by the Board of Directors.
Requirements
- 5+ years of experience in business operations, category management, service development, marketplace, or related industries;
- Experience in team leadership and cross-functional project management;
- Strong commercial, analytical, and problem-solving skills;
- Customer-centric mindset with the ability to balance business growth, operational quality, and service experience;
- Experience working with service partners, suppliers, or distributed workforces is preferred;
- Comfortable working in a fast-paced and evolving environment;
- Have a personal laptop;
- Language: English.
Office Location: Tran Nao - An Khanh - Thu Duc - Ho Chi Minh City
Working time: Mon - Fri | 9AM - 6PM
