Job description for CX Trainer - TEGAL at PT. Transcosmos Indonesia
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Responsibilities:
- Implement quality reviews and provide coaching on individual or team performance across all quality metrics.
- Conduct new hire or refreshment training program.
- Create and develop module about new products or update info-related product.
- Provide Training Need Analysis & Report.
- Provide support PIC to drive and implement identified development program.
- Provide insights and recommendations for continuous improvement in contact center operations.
Requirements:
- Min. Associate Degree (D3) in any major.
- Min. 1 year experience as Trainer in contact center industry.
- Experience in Live Chat channel is a great advantages.
- Good public speaking and presentation skill.
- Strong analytical skill, strong in details, and observational skill.
- Able to join immediately.
- Willing to be placed in Tegal, Central Java.
Kindly submit your application through link: bit.ly/TCIDTGL
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
