Customer Support Engineer
Mô tả công việc
Phúc lợi công việc
Giờ làm việc linh hoạt
Giờ giấc linh hoạt giúp bạn đảm bảo hoàn thành công việc cũng như cân bằng đời sống cá nhân
Bảo hiểm y tế
Chi trả miễn phí dịch vụ chăm sóc sức khoẻ; cung cấp bảo hiểm cho thuốc theo toa; và bảo vệ tài chính mà bạn cần trong trường hợp bệnh tật hoặc thương tích nghiêm trọng
Cơ hội phát triển nghề nghiệp
Hỗ trợ đào tạo và cải thiện năng lực
Hỗ trợ laptop, thiết bị làm việc
Hỗ trợ laptop và thiết bị phục vụ công việc
Tin đăng này được quản lý bởi
Kỹ năng
Chi tiết công việc Customer Support Engineer tại iTechwx Limited Company
Your role & responsibilities
1. Provide technical support to Microsoft consumers:
· Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
· Utilize strong knowledge of Microsoft products (Windows, Azure) to diagnose and resolve customer issues.
· Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
· Adhere to service level agreements (SLAs) and performance metrics.
· Proactively identify and escalate critical issues.
· Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
· Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
· Safeguard customer Personally Identifiable Information (PII) at all times.
· Maintain confidentiality of sensitive information.
Your skills & qualifications
1. Communication & Interpersonal Skills:
· Excellent written and verbal communication skills in English (fluency required).
· Outstanding customer service skills with a focus on empathy, patience, and active listening.
· Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
2. Professional Attributes:
· Passion for technology and a desire to learn and grow within the IT industry.
· Strong problem-solving and analytical skills.
· Ability to work independently and as part of a team.
· Adaptability and flexibility to work in a fast-paced environment.
3. Shift Availability: Available to work rotating shifts as determined by the manager.
Benefits for you
· Competitive salary depending on experience
· 90% contribution of the gross salary to social insurance from the company side
· Full salary during the probationary period
· 12 days of annual leave, 8 days of sick leave
· Annual Health Checkup
· Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.
Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.
Conquer the Everest, Together with iTechwx.
[Contact Center Services]
iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services]
iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
Company Profile/About us
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.
We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.
We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.
12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
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