Customer Success Manager (SME)
Chi tiết công việc Customer Success Manager (SME) tại Glints Indonesia
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Customer Success Manager to join our Customer Success team, to maintain a set of strategic team to grow their existing accounts
What You’ll Be Doing
- Achieved Monthly Team Target in revenue growth from current customers, renewal, or reactivation of churned customers in a form of Job Order Value from Job Farmed
- Ensure customer satisfaction and happiness by achieving +50 NPS, Customer Health Score, Issue Resolution, and 75% of retention
- Achieved Overall Growth target from total accounts per Quarter measured by Hubbers Growth and MRR
- Set a plan for upselling and cross-selling activities for customers (Can be soft-selling)
- Achieved liquidity target from given cross border job (Differentiate New Business and Refarming Jobs)
- Ensure SLA standard for the team (CV Sent, Interview)
- Building strong SME/B customer success core fundamentals direction, including setting the right system and processes to scale the team and the customers at Glints
Why You Should Join Us
- High International Exposure with our clients from Singapore, Hongkong, Australia, and many more soon
- Key strategic role in the company and exposed in the end to end process of our business that will be a great learning
- Positive and open working environment
- Fair compensation and benefit scheme
- No micro-manage at all
Who We Are Looking For
- Have at least 4-5 years experience in Strategic Customer / Stakeholder Management
- Good communication skills must be fluent in English
- Data-driven in the decision-making process
- Execution Excellence
- Recruitment Background or hiring background
- Have experience at least 3 years to lead a team of 3-5 people above
Lever internal reference: b4c09359-135d-4763-8c66-06dcd44057c8
Giới thiệu về công ty
Let’s Realise Human Potential.
We are building Southeast Asia’s largest talent platform for career development and recruitment that helps people build their dreams by joining great organisations, learning the right skills and building great teams.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is a career development and recruitment platform with an enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$10M+ from best venture investors in Asia to-date.
Our agility and firm hold on our core purpose and values has allowed us to remain resilient and thrive through tumultuous times.
We are proud to be recognized by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special:
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers First
- Ownership: Care intensely about the mission and take responsibility
- High Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was founded in Singapore in 2013, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Hong Kong and Taiwan.
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