Job Requirements
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Job description for Customer Success Manager (SME) at Glints
- Achieved Monthly Team Target in revenue growth from current customers, renewal, or reactivation of churned customers in a form of Job Order Value from Job Farmed
- Ensure customer satisfaction and happiness by achieving +50 NPS, Customer Health Score, Issue Resolution, and 75% of retention
- Achieved Overall Growth target from total accounts per Quarter measured by Hubbers Growth and MRR
- Set a plan for upselling and cross-selling activities for customers (Can be soft-selling)
- Achieved liquidity target from given cross border job (Differentiate New Business and Refarming Jobs)
- Ensure SLA standard for the team (CV Sent, Interview)
- Building strong SME/B customer success core fundamentals direction, including setting the right system and processes to scale the team and the customers at Glints
- High International Exposure with our clients from Singapore, Hongkong, Australia, and many more soon
- Key strategic role in the company and exposed in the end to end process of our business that will be a great learning
- Positive and open working environment
- Fair compensation and benefit scheme
- No micro-manage at all
- Have at least 4-5 years experience in Strategic Customer / Stakeholder Management
- Good communication skills must be fluent in English
- Data-driven in the decision-making process
- Execution Excellence
- Recruitment Background or hiring background
- Have experience at least 3 years to lead a team of 3-5 people above
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