Job Requirements
Job benefits
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Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Skills
Job description for Customer Success and Partnership Executive at Kodecoon Academy Pte Ltd
- Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community
- Share Kodecoon’s vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
- Ensure that all customer information is properly documented and updated in our CRM system
- Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents
- Build partnerships with schools and relevant business partners to build pipeline for student enrolment
- Strong communication and problem solving skills
- Fluent in spoken and written English and Bahasa Indonesia.
- Driven, fast learner, proactive and ability to work in a fast-paced environment
- Organised, detail-oriented and ability to manage different projects
- Get things done attitude, self-driven
- Meticulous and independent, able to set own priorities with time management to complete projects timely
- You love to learn and expand knowledge in Computer Science and/or Engineering
- Strong communication and problem solving skills. Open-minded and dynamic
- You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
- You have prior teaching experience, be it tutoring, or team training
- Monday to Friday, 9 am to 6pm
- Weekend availability
Interview process
- Apply via Glints
- Phone screening interview
- Zoom Interview with our Hiring Manager
- Assignment
- Final interview
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