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Chi tiết công việc Customer Success (3-6 Months Internship - Full/Part Time) tại Tinvio
Description
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable. The core product is a B2B transactions platform that helps small-medium merchants and suppliers manage orders, invoices, and payments through a chat-led user interface.
We have a high-intensity, high-performance, pixel-perfect culture shaped by a founding team from investment banking, venture capital, and hypergrowth unicorns in the region. Up for a bold challenge? Come join our team of builders and enablers across APAC!
Backed by Sequoia, GFC, Partech, Appworks, MUFG Bank.
@tinvioapp | tinvio.com/about
Summary
As a Customer Success Associate, you are the first line of support for our customers. You will ensure the day-to-day operations for our merchants run without a hitch and problem solve any difficulty they may face. You will take ownership of their happiness and help merchants understand that we are here to help them unlock the highest level of productivity with our technology.
Responsibilities
- Deliver a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology
- Lead merchant onboarding: Execute the day-to-day operations at the highest levels of efficiency, and directly contribute to our ability to scale
- Adapt to change: Project manage complex requests from internal stakeholders, and establish processes to support evolving business needs
- Achieve SLA targets: Make sure our partners recognize that we are laser-focused on their satisfaction by closing any open loops and keeping them updated in a timely fashion
- Meet our partners: Visit them at their outlets/offices to train them, observe how they use our product, engage with them on new feature requests and releases
- Consolidate feedback: Share insights in a structured manner that will help improve product and processes – you're the eyes and ears of all our internal mechanics
Qualifications
- Ready and excited to take on a high degree of ownership and accountability
- Great communication skills - you are able to listen to and talk to anyone and everyone in all kinds of situations
- Quick thinker, resilient, and eager to tackle new, complex, and/or unstructured problems
- Self-motivation and an enjoyment for a startup environment, including a thick skin and the ability to deal just as well with the hard days as the good days
- Native fluency in English and right to work in Singapore
- Fluency in Mandarin may be helpful when communicating with some of our traditional partners
- Bonus: Customer service and operations experience in the hospitality industry, and/or experience in startups
Giới thiệu về công ty
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable.
