Job description for Customer Service at PT Guna Solusindo Utama
PT. Guna Solusindo Utama (known as YARD Financial Solutions) are seeking an experienced Customer Service to join the dynamic team. This full-time position is based in Badung, Bali, and will be responsible for providing comprehensive accounting and administrative support to the company's client.
What you'll be doing
- Provide clients with information regarding the company's products, services, pricing, and procedures in accordance with applicable policies.
- Respond to client inquiries and complaints, and provide initial solutions in accordance with the company's Standard Operating Procedures (SOP).
- Escalate client issues to the relevant department when they are beyond the scope of authority.
- Request the necessary information or documentation from clients to support the service process.
- Follow up with clients regarding the status of their requests, complaints, or ongoing service processes.
- Access and update client information in the system in accordance with the assigned access rights.
- Schedule or coordinate meetings, services, or site visits based on operational requirements.
- Coordinate with the relevant departments to ensure the timely and effective resolution of client issues.
What we're looking for
- Graduated from S1 Ilmu Komunikasi, Hubungan International, Manajemen, Administrasi Bisnis/Niaga, Pariwisata& Hospitality Management
- Has experience As Customer Service, Client Relation,Front Office min 1 Year.
- Customer-focused.
- Strong time management skills.
- Minimum proficiency in English (demonstrated by a TOEFL score equivalent to CEFR B1–B2 level) and Bahasa Indonesia.
- Understanding of administrative processes and procedures.
- Experienced in organizing and managing documents.
What we offer
At YARD Financial Solutions we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary (IDR 5 - 6 Million nett), we offer a comprehensive benefits package Tax and BPJS (Kesehatan & Ketenagakerjaan) full covered by Company, Free training (If needed). Our company culture encourages work-life balance, with a career growth environment and a focus on employee well-being.
