Job Requirements
Job benefits
-
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
-
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
This job post is managed by
Skills
Job description for Customer Service at Dompet Kilat
- Inquiry management (inbound and outbound): Provide support to our users by answering their questions in a proactive, clear and efficient way
- Handle user queries: Provide appropriate solutions and alternatives within the time limits and limit the risks of user dissatisfaction
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools
- Acts as an ambassador to users by providing exceptional customer service through contact such as calls, chats and emails.
- A go-getter and problem solver mindset to proactively customize solution for each user needs
- Good written and verbal communication skills to communicate accurately within our customers
- Ability to multitask, prioritize, and manage time effectively
- Ability to keep up with a highly dynamic and operational environment
- Bachelor's degree in any field or college experience preferred
- Previous experience at least 1 year in service and customer support
- Having experience in Tech/Fintech Company would be a plus
- Fluency in English would be an advantage
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Learn More