Chi tiết công việc Customer Service tại BIN CORPORATION GROUP
General Duties & Responsibilities:
Well acknowledged for the company's services, products, and procedures.
Receiving and resolving customer inquiries, and complaints through multiple channels, such as Phone calls/Emails that comply with the company’s terms and conditions.
Ensuring excellent customer services are provided timely and proactively.
Up-to-date customer service trends in order to record and build up the organization’s services, and products that meet customer’s requirements.
Networking with other related departments to gather feedback regarding products and quality problems for root cause analysis and service improvement.
Other duties not included are assigned by the leader/upper management.
Line-up and reporting duty
Work with and support clients regarding the company's scope of services.
Report directly to the Customer Service Leader.
Escalate serious matters to the higher management.
Requirements:
Experience at banking/financial or fintech companies in the customer service field is an advantage.
Able to work independently and in teamwork in any circumstance.
High-oriented and self-motivated.
English: good communication skills, advanced in reading and writing formal emails.
Benefits:
Competitive salary: Competency-based pay.
13th-month salary
Tet bonus based on seniority and capacity.
10% salary bonus on special occasions: 30/4, 2/9, 1/1.
Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity).
Health insurance, social insurance.
Professional training during a probationary period.
Positive working environment: kindly, dynamic, and creative.
