Chi tiết công việc Customer Service Intern tại GenKin
POSITION TITLE: CUSTOMER SERVICE ASSOCIATE
FUNCTIONAL BUSINESS OBJECTIVES (FBOs):
Genkin is looking for an outgoing Customer Service Intern to assist our customers with product inquiries in a swift, proficient, and friendly manner. This is a critical part of our mission to deliver timely, accurate and professional customer service to all Genkin customers.
This position requires an action-oriented, flexible problem solver who will assist customers in expediting orders and correcting post-delivery problems.
Report to: General Manager
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KEY RESPONSIBILITIES:
- Replying client’s queries about product information via Facebook and Zalo platforms
- Maintaining client relations from Japan and Vietnam.
- Resolving products/ service issues for customers
- Answering phone and customer enquiries mail.
- Identifying customer needs, handling their complaints relating to the loss or damage during the transportation.
- Forwarding and transferring queries to relevant individuals and departments in order to solve customer's concern.
- Ensure that all data is inputted in ERP and are up to date for customers and GM (General Manager) to track.
- Utilizing customer relationships to create new sales opportunities and strive to build up long-term partnerships for the company.
- Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.
- Following up with clients to ensure their satisfaction and needs are met while using Genkin's service.
REQUIREMENTS:
An ideal candidate should possess:
- Strong communication & negotiation skills.
- Good relationship management.
- Ability to work under pressure.
- Good problem-solving skills.
- Proficient in computer skills.
- Be proactive
- Humble, respectful, responsible
- Roll-up-your-sleeve attitude and eagerness to learn
- Hold yourself accountable for your decisions and actions .
- Responsible for Genkin’s reputation during employment.
Academic requirements:
- Sophomore or fresh graduates are welcomed
- Have interests in developing career in Customer Service
WHY SHOULD YOU JOIN US?
- Genkin has an awesome and inspiring work environment and business culture.
- Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.
- Our office is located at the center of District 1.
- Genkin provides our employees with high-quality equipment from Apple, Samsung, Dell, and Sony because we want you to do your best at work.
- We are dedicated to offering unlimited growth opportunities.
