Customer Service Executive

Job Description:

• Serve as the primary liaison for clients, managing day-to-day communication and ensuring alignment with internal departments, airline partners, and global offices
• Support shipment planning by arranging air bookings, confirming space with carriers, and advising on suitable flight options based on urgency and cargo requirements
• Oversee end-to-end coordination of air import, export, and third-country (cross-trade) shipments to ensure seamless execution
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email
• Provide booking confirmation to customer or Sales once received Planner
• Review and validate shipping documents (e.g. AWB / BLs) to ensure compliance with regulatory and airline requirements
• Monitor shipment status of uplift, arrival and any irregularity
• AR process and ensure receipt payment from customers within granted period
• Others - Source prices or solutions for businesses do not transit via MY if any enquiry from Sales through WCA network

Job Requirement:

• Minimum Diploma with 1–3 years of experience in customer service or logistics-related roles
• Prior experience in the airfreight or freight forwarding industry is an advantage
• Working knowledge of local and international freight services, as well as customs regulations and procedures
• Strong negotiation skills and experience in finding new customer.
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office suite and experience with logistics management software is a plus
• Ability to communicate in Mandarin to liaise with Chinese-speaking clients would be an advantage