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Chi tiết công việc Customer Service Executive tại Cốc Cốc
- Answer to client's phone and email.
- Consulting services and responding to client’s requests about the Cốc Cốc advertising system, via phone and online chat (Skype, Facebook, Webchat) quickly.
- Manage and solve client’s complaints.
- Contact a third party (payment gates) to solve money transfer issues.
- Call to explain to the client why ad was disapproved and help them fix it into a standard ad.
- Others: Save and report client’s feedback about Cốc Cốc ads...
- Agile, active, fluent speaking; no local accent
- Able to communicate well and be a good listener
- Always ready to help and solve client’s problems
- Good English level
- Having experience with Google Ads is an advantage
- Having experience in customer service is a plus
- Having basic knowledge about online marketing and advertising
- What we are doing is difficult, and this is why there are a lot of opportunities to learn and grow – no pain, no gain
- You will have to work alongside talented team members who have a unique skill set and expertise in this market
- Cốc Cốc is a Vietnamese company but we are also working in an international environment with team members/partners/customers that are local and international
- We have a mix of on the job learning/coaching/training to support you in your job and help you grow
- Competitive & Attractive salary
- Great Trade Union benefits for staff and family
- Special Annual policy
- Remote work policy
- Exciting internal events to help you understand the whole business and make you feel like you are part of the Cốc Cốc family
- Modern and cozy kitchens with plenty of free noodles, coffee/tea bar and fresh fruits every day, to make sure energy level is high when you need it
- There are many interesting hobby clubs to share your non-professional passions: Yoga, Bicycle, Painting, Board game...
- Tuỳ chọn việc làm từ xa
- Lợi ích về chăm sóc sức khoẻ
- Bảo hiểm y tế
- Các lợi ích về phát triển cá nhân
- Cốc Cốc Browser - Based on open-source Chromium, Cốc Cốc browser integrates a number of features specifically designed for the needs and habits of Vietnamese internet users. Up to now, Cốc Cốc browser is available in desktop and mobile, with 24 million users and 10.2 million app installs.
- Cốc Cốc Search - is integrated on the Cốc Cốc Browser, optimizing search results for the Vietnamese language, helping users find more accurate information conveniently.
- Cốc Cốc Ads - Cốc Cốc owns a large online advertising platform with many premium ad formats, which is a partner of more than 7500 companies operating in more than 20 different business sectors.
- Cốc Cốc Cashback - Rewards, formerly known as RUNGRINH, is a cashback and shopping rewards. ... Once the member makes a purchase, CocCoc Rewards receives an affiliate commission from the retailer which is then shared with the member.